Business Details
50+ Years
experience
Emergency
services
Your Trusted Insurance Partner in North Andover, MA
R.C. Lafond Insurance has served North Andover, MA and surrounding communities since 1960, providing tailored personal and commercial insurance solutions. Founded by Richard and Lillian Lafond, our family-owned agency combines over 50 years of experience with a commitment to integrity and personalized service. We specialize in auto, home, and commercial insurance, serving clients from first-time car owners to multi-property businesses. Our team maintains deep roots in the Merrimack Valley, offering localized expertise and long-standing relationships with top insurance carriers. We prioritize client education, ensuring clear understanding of coverage options while delivering competitive pricing. Through strategic acquisitions like the W.L.Winston Agency, we've expanded our capacity to serve Massachusetts, New Hampshire, and Maine clients. Our community involvement spans decades, with active participation in local organizations and boards. We handle claims with professionalism, emphasizing swift resolution and minimal client stress. Our electronic payment systems and online resources streamline policy management for modern clients. With three generations of insurance expertise, we remain dedicated to evolving with client needs while upholding our founding principles.
Services
Auto Insurance
Home Insurance
Commercial Insurance
Rental Insurance
Condo Insurance
Flood Insurance
Umbrella Policies
Motorcycle Insurance
Business Property Coverage
Workers Compensation
Details
- Year established: 1960
Highlights and features
- We offer 50+ years of localized insurance expertise in the Merrimack Valley
- Our family-owned agency maintains A+ ratings with major insurance carriers
- We provide 24/7 claims support with personalized follow-through
- Our independent agency model offers access to 15+ top-rated insurance carriers
- We maintain active community involvement through local boards and organizations
What people say
Outstanding service
Professional and impressive
Friendly and helpful team
Quality and value
Personal attention to detail
Services
Auto Insurance
We provide comprehensive auto insurance solutions tailored to individual needs, covering cars, trucks, motorcycles, and recreational vehicles. Our policies include options for multi-car discounts, accident forgiveness, and pet coverage while maintaining competitive pricing through multiple carrier partnerships. Our experienced agents help clients navigate coverage options for optimal protection.
Home Insurance
Our home insurance policies protect various property types including single-family homes, condos, and investment properties. We offer specialized coverage for jewelry, fine arts, and scheduled valuables while providing expert guidance on flood and earthquake insurance options. Our team ensures proper coverage amounts and explains master policy limitations for condo owners.
Commercial Insurance
We create customized commercial insurance packages for businesses of all sizes, including property coverage, liability protection, and workers compensation. Our solutions address specific industry needs with options for equipment coverage, loss of income protection, and liquor liability. We serve local businesses with personalized risk management strategies.
Rental Insurance
Our rental insurance policies protect tenants' personal property and provide liability coverage for apartment dwellers. We educate clients about landlord policy limitations and ensure comprehensive protection for belongings, temporary living expenses, and liability claims. Our local expertise helps renters understand their specific coverage needs.
Umbrella Policies
We offer umbrella insurance policies that provide additional liability protection beyond standard auto and home insurance limits. These policies protect against major claims by extending coverage for bodily injury, property damage, and personal liability situations. Our agents help clients determine appropriate coverage levels based on their specific risk profiles.
People
Peter Lafond
Co-Owner
Peter Lafond graduated from Boston College School of Management in 1977 and joined the family business in 1984. He holds the Chartered Property Casualty Underwriter designation and has served on multiple community organizations including the Merrimack College Board of Trustees.
Jim Lafond
Co-Owner
Jim Lafond joined the agency in 1987 after working in environmental fields. He holds the Certified Insurance Counselor designation and has served on the North Andover Conservation Commission and local scholarship foundations while maintaining lifelong community ties.
Justin Lafond
Insurance Agent
Justin Lafond joined the family business in 2016 after seven years in insurance inspections. A North Andover resident, he graduated from the University of Maine in 2008 and brings modern insurance expertise while maintaining local community connections.
Allison Soucy
Customer Service Representative
Allison Soucy has served clients since 2001, obtaining her producer license in 2012. With deep roots in North Andover, she combines family community involvement with professional insurance service delivery for personal and commercial clients.
Lisa Lafond
Customer Service Representative
Lisa Lafond brings extensive community experience to her insurance role, having served as North Andover Garden Club president. She combines organizational leadership skills with personalized insurance service since joining the agency in 2000.
Questions
How do I file an insurance claim?
Contact us directly at 978-686-3826 or visit our website to initiate a claim. Our team will guide you through documentation requirements and coordinate with insurance carriers for prompt resolution.
What payment options are available?
We offer electronic payments through our online portal and accept major credit cards. Clients can choose monthly installments or receive discounts for annual policy payments.
Do you offer multi-policy discounts?
Yes, combining auto and home insurance with one carrier can save up to 15%. We help clients maximize available discounts through our relationships with multiple insurance carriers.
What areas do you serve?
We primarily serve North Andover, MA and the Merrimack Valley, with expanded services available throughout Massachusetts, Southern New Hampshire, and Maine through our agency network.
Are you available for emergencies?
Our office hours are Monday-Friday 9-5, but we accept weekend and evening appointments. For urgent claims, contact our main line for after-hours assistance options.
How are insurance rates determined?
Rates depend on coverage type, property value, driving history, and location factors. Our agents help clients understand rating factors and find cost-effective protection solutions.
