Business Details
21 Years
experience
Emergency
services
Your Trusted Partner for Dog Walking Services in NYC
Puptopia has been providing professional dog walking services in New York City since 2005. Our company was founded on the principle of delivering personalized care to pets while offering peace of mind to their owners. Through our partnership with NYC Pooch, we combine decades of collective experience with rigorous training programs to ensure every dog receives individualized attention. Our team of full-time employees undergoes extensive training in canine behavior, safety protocols, and customer service to maintain the highest standards of care. We prioritize consistency by assigning dedicated walkers to each client, supported by a robust backup system to maintain service continuity.Our proprietary mobile application enables real-time communication, GPS tracking, and detailed reporting to keep pet owners informed. We maintain full insurance and bonding for all staff members through industry-leading providers. Our operational philosophy emphasizes attention to detail in staff development, client relationships, and service delivery. With coverage across Manhattan and Brooklyn, we serve thousands of dogs weekly through our comprehensive range of services. Our commitment to quality has established us as one of New York City's most trusted pet care providers.
Services
Dog Walking
Puppy Care
Pet Sitting
Dog Running
Board and Train
GPS Tracking
Mobile App Scheduling
Key Holding Service
Overnight Sitting
Dog Training
Details
- Year established: 2005
Highlights and features
- Extensive training in dog behavior and safety protocols
- Consistent walker assignments for trust and reliability
- Real-time GPS tracking and updates via mobile app
- Fully insured and bonded staff members
- Flexible scheduling with 24/7 support availability
Associations and certifications
- Pet Sitters International
- Insurers of the Carolinas
Services
Dog Walking
Customized dog walking services available in 30 or 60-minute durations. Our trained professionals provide individual attention through neighborhood park adventures or structured exercise routines. Solo and buddy walk options accommodate different temperaments while maintaining safety and engagement throughout each visit.
Puppy Care
Specialized care for puppies under 6 months with 1-hour service windows. Services include potty breaks, socialization exercises, and energy-burning play sessions. Our experts implement house training techniques while providing mental stimulation tailored to developmental needs during critical growth periods.
Board and Train
Customized training programs with 5+ day minimum stays. Combines obedience instruction with behavior modification for issues like leash aggression. Includes transition support, progress documentation, and ongoing trainer consultation to ensure lasting results in the pet's home environment.
Dog Running
High-energy running services with structured warm-up and cool-down periods. Professional runners implement safety protocols while providing cardiovascular exercise and bathroom breaks. Each session includes hydration management and post-run recovery monitoring to maintain optimal pet health.
Overnight Sitting
24-hour in-home pet care services with noon-to-noon scheduling. Our trained caregivers provide continuous supervision including multiple walks, feeding, and medication administration. Services maintain continuity through regular walker assignments while ensuring comprehensive care documentation throughout each stay.
Questions
What is Puptopia's cancellation policy?
We require 24-hour notice for cancellations. Last-minute cancellations after 8am on the day of service incur full charges. Weekend/evening appointments require 24-hour notice regardless of timing.
How does walker consistency work?
We assign dedicated walkers per family with advance notice for any substitute arrangements. Backup walkers receive detailed pet profiles to maintain consistent care standards during primary walker absences.
What payment methods do you accept?
We process payments automatically through our client portal using major credit cards. Billing occurs weekly for completed services with exception of advance payments for overnight stays.
Are your services available in bad weather?
Yes, we maintain service schedules year-round with appropriate weather precautions. Our two-hour window policy accommodates delays from weather-related challenges like snow removal or elevator congestion.
How do you handle multiple dog households?
We provide care for multiple dogs within the same household with $10 additional fee per extra pet. Our team coordinates simultaneous walks when appropriate based on temperament assessments.
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