Comprehensive Disaster & Restoration Services in Houston
911 Restoration of Houston proudly serves the greater Houston area, offering fast, reliable disaster restoration and sanitization services to both residential and commercial properties. With over three decades of experience and an unwavering commitment to customer satisfaction, we are the trusted partner you can rely on during emergencies.
Water Damage Restoration
- Responsive emergency services available 24/7/365
- Comprehensive assessment and repair of all water-related damage, including roof leaks, flooding, burst or frozen pipes, and sewage backups
- Experienced technicians use advanced equipment for thorough drying and dehumidification
- Guaranteed to restore your property to its pre-damaged condition
Mold Removal and Remediation
- Certified mold mitigation and remediation services
- Identification and removal of all mold species
- Application of effective antimicrobial treatments to prevent future growth
- Detailed inspection and clearance certificate upon completion
Fire & Smoke Damage Restoration
- Rapid response and triage services to mitigate damage and prevent further loss
- Expertise in removing soot, smoke, and odor from your property
- Experienced technicians work with insurance companies to expedite the restoration process
Disaster & Sanitization
- Complete sanitation services to eliminate viruses and bacteria, including COVID-19
- Specialized disinfection treatments for offices, schools, hotels, restaurants, and other businesses
- Treatment for upholstery, carpets, and other soft surfaces
Commercial & Residential Services
- Customized solutions tailored to your specific needs
- Transparent communication and constant updates throughout the restoration process
- Assistance with insurance claims and paperwork
Why Choose 911 Restoration of Houston?
- Rapid Response: Trained technicians are dispatched within 45 minutes of your call.
- Expert Expertise: Certified and experienced professionals handle every project.
- Quality Work: We uphold the highest standards in craftsmanship and materials.
- Customer Focus: We value open communication and client involvement throughout the process.
Customer Service and Communication
There were mixed reviews about the customer service and communication of 911 Restoration. Some customers, like Jonathan Disano, praised the company's prompt and efficient service, stating that they went above and beyond to ensure timely completion of the work. On the other hand, customers like Cristian Silva and Julia expressed frustration with the company's lack of communication, poor responsiveness, and unprofessional behavior.
Price and Value
Some customers felt that the company's prices were unreasonable or unclear, with Cristian Silva receiving a bill for almost $7,000 without prior notification. Vamsee Satish Achanta also mentioned that the company did not pay for re-testing after their services. However, Alan Alvillar and Miriam Nalumansi reported that 911 Restoration offered competitive pricing and good value for the services provided.
Quality of Work
The quality of work performed by 911 Restoration was a mixed bag. While some customers like Travis Beck and Erin M. Morgan reported positive experiences with the company's remediation services, others like Cristian Silva and Vamsee Satish Achanta were unhappy with the quality of work and reported that the mold was not fully removed.
Employee Performance
Some employees, like Eli, Ray, and Victor, were praised for their professionalism and helpfulness. However, other employees, like the project lead mentioned in Momo Foster's review, were criticized for their poor communication and defensive behavior.
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