Business Details
20 Years
experience
Pittsburgh's Premier Diamond Jewelry Store
Since 2006, Brooks Diamonds has been Pittsburgh's premier destination for high-quality diamond engagement rings and fashion jewelry. As the evolution of Brooks Metals, LLC established in 1996, we bring over two decades of industry expertise to every customer interaction. Our commitment to exceptional service includes personalized education about diamond selection, ensuring clients make informed decisions. We offer exclusive benefits like 90-day free layaways, on-site jewelry repairs, and private appointments to enhance the shopping experience.Our inventory features designer pieces at 50% below retail prices, complemented by convenient services including curb pickup and parking validation. Owner Stacey Brooks, with over 30 years in the diamond industry, leads our team in delivering the personalized attention and integrity that have made us a five-star rated business. Our physical location in Pittsburgh's historic Clark Building provides a luxurious yet welcoming environment for all jewelry needs.
Services
Custom Design
Jewelry Repairs
Private Appointments
Free Layaways
Curb Service
Gift Recommendations
Wedding Bands
Diamond Education
Parking Validation
Jewelry Cleaning
Details
- Year established: 2006
Highlights and features
- We offer over 30 years of diamond industry expertise with personalized education
- Our owner has 30+ years of diamond grading experience
- We provide 90-day free layaway plans with no fees
- Our Pittsburgh location offers private appointments and curb service
- We guarantee 50% below retail pricing with price matching
What people say
Fantastic service
Perfect ring
Best customer service
Knowledgeable staff
Beautiful jewelry
Services
Custom Design Services
Create one-of-a-kind jewelry tailored to your personal style. Our experts guide you through every step of designing engagement rings or fashion pieces. With access to premium materials and skilled craftsmen, we transform your vision into reality while maintaining strict quality control throughout the process.
Jewelry Repairs
Restore your precious jewelry through our professional in-house repair services. From simple clasp fixes to complex reconstructions, our certified technicians use modern equipment to ensure lasting quality. We guarantee timely turnaround while maintaining the integrity of your valuable pieces.
Private Appointments
Experience exclusive shopping with dedicated one-on-one consultations. Our private appointments offer undivided attention for important purchases like engagement rings. This tailored service includes detailed education about diamond characteristics and pricing factors, helping customers make confident purchasing decisions.
Free Layaways
Secure your purchase with our 90-day interest-free layaway program. This risk-free option lets you reserve items while paying over time, with no fees or penalties. Our flexible payment schedule accommodates various budgets while ensuring you receive exactly what you want.
Curb Service
Enjoy hassle-free pickup and delivery through our curb service. Simply call upon arrival for immediate assistance with purchases or repairs. This feature enhances convenience for busy customers while maintaining social distancing protocols during transactions.
People
Stacey Brooks
Owner & President
30-year diamond industry expert with AAA gemologist credentials. Established Brooks Metals in 1996 and transitioned to retail in 2006. Recognized for exceptional customer service and diamond education. Leads with integrity and personalized attention.
Missy
Sales Associate
Experienced jewelry consultant with 10+ years in customer service. Specializes in engagement ring selection and fashion jewelry trends. Known for warm personality and detailed product knowledge. Provides friendly, pressure-free shopping experience.
Rachael
Customer Service Manager
7-year veteran with expertise in financing options and jewelry care. Manages customer relations and appointment scheduling. Praised for responsiveness and follow-through in online reviews. Maintains strong client relationships through personalized attention.
Questions
What makes Brooks Diamonds different from other jewelers?
We combine 30+ years of expertise with personalized service, offering 90-day free layaways, private consultations, and expert diamond education. Our owner's industry knowledge and Pittsburgh-based operation ensure unmatched value.
How does the custom design process work?
Start with a consultation to discuss your vision. We provide material options and create digital renderings before crafting. The process typically takes 2-4 weeks with multiple approval stages to ensure perfect results.
What financing options are available?
We offer 6-month interest-free financing through Wells Fargo's Jewelry Advantage Card, 90-day free layaways, and flexible payment plans. Instant credit decisions available for qualified applicants with minimal documentation.
How do you price your jewelry competitively?
As a family-owned business without corporate overhead, we pass savings directly to customers. Our prices average 50% below traditional retail while maintaining AAA quality standards and transparency in pricing.
What services are available for out-of-town customers?
We offer virtual consultations, secure shipping, and extended return policies for distant clients. Video appointments help select jewelry, and we provide detailed photos/videos for review before purchase decisions.
How quickly can repairs be completed?
Most repairs finish within 1 business day. Our on-site workshop handles sizing, stone setting, and cleaning. Emergency repair service available for urgent needs, with temporary jewelry options during processing.
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