Business Details
29 Years
experience
Emergency
services
Your Trusted Partner for IT Services Solutions
Founded in 1997, Ripple has dedicated itself to redefining IT support through a people-centric approach. Our philosophy centers on empowering businesses by prioritizing human needs over technology, ensuring seamless operations that enable clients to focus on their core missions. With decades of combined experience, our team of certified experts delivers strategic IT solutions tailored to evolving business landscapes.We specialize in managed IT services, network security, and 24/7 support, maintaining SOC 2 certification to guarantee data protection and compliance. Our commitment to transparency, reliability, and personalized service has earned us recognition as one of Inc. 5000's fastest-growing companies for four consecutive years. By fostering a culture of trust and innovation, we help organizations navigate digital challenges while maintaining a human-first ethos that sets us apart in the industry.
Services
Managed IT
User Support
Network Security
Strategic IT
Vendor Management
Employee Lifecycle
Security Training
Worksafe Harmony
Details
- Year established: 1997
Highlights and features
- 24/7 IT support with guaranteed same-day issue resolution
- Strategic technology planning aligned with business goals
- SOC 2-certified security and compliance expertise
- Proven track record with 4 consecutive Inc. 5000 recognitions
- Human-first approach prioritizing user experience over technology
Associations and certifications
- SOC 2
What people say
Life-changing IT support
Seamless remote transition
Proactive security measures
Exceptional response times
Strategic technology guidance
Services
Managed IT
Our comprehensive managed IT services ensure continuous system operation and proactive maintenance. We handle infrastructure monitoring, software updates, and performance optimization to minimize downtime. With SOC 2-certified protocols, we maintain security compliance while adapting to evolving business needs. Our team provides strategic technology roadmaps that align with organizational goals, ensuring IT investments deliver measurable returns.
Network Security
We implement advanced network security solutions to protect sensitive data and prevent breaches. Our services include firewall management, threat detection, and compliance audits for industries requiring HIPAA or GDPR adherence. Through regular security training programs, we educate staff on phishing prevention and safe digital practices. Our Worksafe Harmony endpoint protection safeguards devices without compromising system performance.
24/7 User Support
Our around-the-clock support team resolves IT issues through phone, email, or live chat assistance. We maintain a 98% same-day resolution rate for critical incidents, minimizing business disruption. The support system integrates with client workflows to provide context-aware solutions, while our knowledge base empowers users with self-service resources for common technical challenges.
Strategic IT Planning
We develop customized technology strategies that align with business objectives and growth trajectories. Our consultants assess current infrastructure to identify optimization opportunities and cost-saving measures. Through capacity planning and vendor management, we streamline IT operations while ensuring scalability for expanding organizations across multiple office locations.
Employee Lifecycle Management
Our comprehensive asset management system tracks hardware and software throughout their lifecycle. We handle procurement, deployment, and retirement processes while maintaining detailed inventory records. This service includes license management, cost allocation reporting, and strategic refresh planning to optimize technology investments across organizations with 25+ employees.
People
Mike Landman
Founder & CEO
Established Ripple in 1997 with a vision to humanize IT support. Over 25 years of Atlanta-based technology leadership, pioneering people-first IT solutions that empower businesses through strategic technology investments.
Jayesh Dave
Chief Operating Officer
Technology consultant since 1997 with Georgia Tech CS background. Led Avision's acquisition by Ripple in 2016. Focuses on aligning operational excellence with client success through strategic process optimization and team development.
Chris Moody
Technical Project Manager
Joined Ripple in 2007, combining psychology and IT expertise to enhance customer experience. Director of People Operations since 2022, specializing in creating supportive work environments that drive technical team performance and client satisfaction.
Sean Chambers
Director of Technical Services
25+ years in IT leadership across legal, healthcare, and tech sectors. Oversees seamless client integration of people and technology solutions. Holds advanced degrees in computer information systems and biology from Georgia State and UNC Asheville.
Melissa Rushing
Director of Strategy
Strategic technology leader with NJIT MIS degree. Specializes in aligning IT solutions with business objectives through data-driven decision making. Brings cross-industry experience from operations in Turkey, New Jersey, and Georgia to client strategy development.
Questions
What industries does Ripple support?
We serve diverse sectors including healthcare, finance, legal, education, and technology. Our solutions adapt to specific compliance requirements while maintaining consistent service quality across all industries.
How does Ripple handle emergency IT issues?
Our 24/7 support team guarantees same-day resolution for critical incidents. Emergency protocols prioritize business continuity while implementing permanent fixes to prevent recurrence.
Can Ripple support multi-location businesses?
Yes, we manage IT infrastructure for organizations with 1-4+ office locations. Our solutions include centralized management systems and standardized security protocols across all physical locations.
What security certifications does Ripple hold?
We maintain SOC 2 Type II certification, demonstrating our commitment to rigorous data security standards and compliance with industry best practices.
How does Ripple ensure service quality?
Through continuous staff development, regular client feedback loops, and performance metrics tracking. Our 4-time Inc. 5000 recognition reflects consistent service excellence and growth.
What company sizes does Ripple serve?
We specialize in supporting businesses with 25+ employees, though our scalable solutions adapt to organizations of various sizes while maintaining personalized service approaches.
