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At Figs Auto Repair, we're dedicated to providing top-notch auto repair services to the Charlotte, NC community. Our team of ASE Master Certified Technicians is committed to delivering exceptional service, transparency, and honesty to each and every customer who walks through our doors.
Our Story
At Figs Auto Repair, we do auto repair differently. We understand that car troubles can be stressful, which is why we strive to take the stress out of the auto repair experience. Our state-of-the-art facility is equipped with the latest technology and tools, enabling our team to diagnose and repair your vehicle efficiently and effectively. We believe in building long-term relationships with our customers, which is why we prioritize communication, honesty, and transparency in every interaction.
Our Services
We offer a comprehensive range of auto repair services, including AC and heat repair, alignments and tires, brake repair, diagnostics, electrical system repair, engine repair, oil change, and transmissions. Our team is factory-trained and certified to work on domestic, Asian, and European makes and models. We're committed to providing you with an unparalleled level of service, which is why we offer a 3-year/36,000-mile nationwide warranty on all our repairs.
Our Values
At Figs Auto Repair, we value honesty, integrity, and transparency in everything we do. We believe in empowering our customers with knowledge, which is why we take the time to explain each repair in detail and provide you with options for your approval. We're committed to building trust and loyalty with each and every customer, and we strive to exceed your expectations with every interaction.
What Sets Us Apart
At Figs Auto Repair, we're dedicated to providing an unparalleled level of service, which is why we offer a range of amenities to make your experience with us as seamless as possible. From our free shuttle service to our complimentary loaner cars, we're committed to taking the stress out of the auto repair experience. Our after-hours drop-off service ensures that you can get your vehicle serviced at a time that suits you, and our 3-year/36,000-mile nationwide warranty provides you with added peace of mind.
Excellent Customer Service
The reviewers praised Figs Auto Repair for their exceptional customer service. They mentioned that the team, especially John, was very friendly, helpful, and knowledgeable. They kept customers informed throughout the repair process, providing detailed explanations and photos of the work done.
Timely and Efficient Service
Reviewers appreciated the timely and efficient service provided by Figs Auto Repair. They mentioned that the team worked quickly to complete the repairs, and some even received their vehicles back sooner than expected.
Honesty and Transparency
Many reviewers praised Figs Auto Repair for their honesty and transparency. They mentioned that the team provided detailed estimates and explained the work needed, without pressuring them into unnecessary repairs.
Quality of Work
The reviewers were highly satisfied with the quality of work done by Figs Auto Repair. They mentioned that the team used high-quality parts and took care of minor issues as a courtesy.
Convenience
Reviewers appreciated the convenience offered by Figs Auto Repair, such as the provision of loaner cars, shuttle services, and text updates on the repair progress.
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