Empowering You to Protect Your Tomorrow
Welcome to State Farm Insurance Agency, located in the heart of downtown Albany, NY. As a local insurance agency, we pride ourselves on providing personalized service and expert guidance to help our clients make informed decisions about their insurance needs.
Our Story
My name is Nicolas Morales, and I am the proud owner of this State Farm Insurance Agency. Born in San Jose, Costa Rica, I moved to Albany, New York in 1993. After graduating from Hudson Valley Community College and SUNY-Empire State College, I worked for over ten years serving the Latino community of the Capital Region and beyond through various roles at Centro Civico, Inc., a Latino-based not-for-profit organization with headquarters in Amsterdam, New York.
However, in 2011, I decided to branch out on my own and opened my insurance agency, allowing me to continue serving the Latino community by educating them on how to protect their assets and plan for their future. With a community-sensitive approach, my office provides insurance and financial services in both English and Spanish, making it easier for our clients to understand and navigate the complex world of insurance.
Our Services
At State Farm Insurance Agency, we offer a wide range of insurance products to meet the unique needs of our clients. Our insurance products include Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, and Pet insurance. We also provide Banking and Mutual Funds services to help our clients achieve their long-term financial goals.
We understand that every client is unique, and that's why we provide personalized quotes and consultations to ensure that our clients get the right coverage for their specific needs. Our experienced team is dedicated to providing exceptional customer service and expert guidance to help our clients make informed decisions about their insurance needs.
Our Mission
Our mission is to be the go-to insurance agency for the Latino community in Albany, NY, and beyond. We strive to provide personalized service, expert guidance, and affordable insurance products to help our clients achieve their goals and protect their loved ones.
Overall Impression
The majority of reviews are overwhelmingly positive, with customers praising the exceptional customer service, professionalism, and expertise of the agents, particularly Matthew and Nicolas. Many reviewers appreciated the staff's willingness to explain policies in detail, their responsiveness, and their ability to make customers feel valued.
Staff Praise
Several reviewers singled out specific agents, such as Matthew, Nicolas, and Jose, for their exceptional customer service, knowledge, and friendly demeanor. These agents were praised for going above and beyond to ensure customer satisfaction.
Office Atmosphere
Some reviewers commented on the welcoming and international atmosphere of the office, which made them feel comfortable and at ease.
Negative Experiences
A few reviewers had negative experiences, citing unresponsiveness, miscommunication, and issues with refunds. One reviewer had a particularly bad experience with their insurance being canceled without their permission.
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