Changing Lives One Smile at a Time
Our Story
At cloudIT, we believe that technology should elevate your business, not hinder it. For over a decade, we have been dedicated to providing unparalleled technology solutions to Small to Medium-Sized Businesses (SMBs) across the country. Our expert team of certified engineers, consultants, and technicians work tirelessly to craft customized IT roadmaps that solve real-world challenges and drive results.
Our Ethos
Our passion is to empower businesses of all sizes to thrive in today's fast-paced digital landscape. We understand that the ever-changing IT landscape can be overwhelming, which is why we are committed to providing personalized support and guidance to help businesses make informed decisions about their technology. Our commitment to our clients is reflected in our promise to deliver exceptional service, unparalleled expertise, and scalable solutions that meet the unique needs of each business we serve.
Our Services
At cloudIT, we offer a range of innovative solutions that cater to the diverse needs of our clients. Our service portfolio includes:
Cloud IT Services
We offer a robust suite of cloud services designed to simplify cloud infrastructure management, allowing businesses to leverage virtualized computing resources to reduce costs and transform their operations. Our cloud services include:
- Cloud Desktop VDI: A custom-tailored solution that leverages server hardware resources efficiently, allowing multiple virtual desktops to run concurrently.
- Cloud Server: A private server environment featuring unparalleled flexibility, scalability, and security.
- Cloud Backup: A reliable and efficient solution for offsite backup, replication, and disaster recovery.
IT Security
We understand the importance of securing your business's digital footprint. Our security services are designed to protect your business from the ever-evolving threat landscape. Our security solutions include:
- Cloud Security: A comprehensive security solution that provides robust protection against malware, viruses, and other security threats.
- VOIP Security: A tailored solution that ensures the safety and integrity of voice and data communications.
Hardware Solutions
We offer a range of innovative hardware solutions designed to streamline business operations and drive growth. Our hardware solutions include:
- Cloud Hardware: A suite of cloud-based hardware solutions designed to simplify IT infrastructure management and reduce costs.
- Security Hardware: A range of security-hardened hardware solutions designed to provide robust protection against cyber threats.
Why Choose cloudIT
At cloudIT, we pride ourselves on delivering exceptional service, unparalleled expertise, and scalable solutions that meet the unique needs of each business we serve. Our mission is to empower businesses of all sizes to thrive in today's fast-paced digital landscape. Whether you're looking to simplify IT infrastructure management or strengthen your cybersecurity posture, we are dedicated to providing tailored solutions that drive real results.
Technical Support Issues
Cloud IT has received mixed reviews regarding their technical support services. Some users have reported poor experiences, including delayed responses and resolution. For example, Kevin Gerard rated Cloud IT 1 star, stating that he had to wait four days to hear back from them and that they continued to be slow to respond and often didn't get it right the first time. He also mentioned waiting 25 minutes to talk to a human.
Positive Experiences
On the other hand, many users have reported excellent experiences with Cloud IT. They praised the team's prompt and efficient service, as well as their ability to resolve complex issues. For example, Diana L. rated Cloud IT 5 stars, stating that they went above and beyond to resolve her internet issue. Bradley Keating, Michael Drummond, Jeff Lyon, Jeffrey Williams, Nancy Bailey, Kimberly Kolleck, Info Asteria Health, and Vikki Church all gave Cloud IT 5-star reviews, praising their helpful and personable technicians, as well as their ability to resolve issues quickly and efficiently.
Value and Results
Some users have noted significant value from working with Cloud IT. Jeffrey Williams stated that his customized IT configuration and methods give him an edge over his competition, but before teaming up with Cloud IT, he spent over 600 hours per year on IT issues. After joining forces with Cloud IT, he spent less time on IT issues and now has more time to focus on his customers and grow his business.
Summary
Overall, Cloud IT has received both positive and negative reviews. While some users have reported poor experiences with their technical support, many others have praised their prompt and efficient service. Cloud IT's team of technicians has been commended for their ability to resolve complex issues and provide helpful and personable service.
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