Exceeding Expectations, One Mortgage at a Time.
At The Potempa Team, we are dedicated to providing exceptional mortgage services to individuals and families across the United States. With over 70 years of combined experience, our team of experts is committed to acting as your trusted mortgage advisor, guiding you through every step of the loan process.
Our Mission
Our goal is to provide highly personalized service, exceeding your expectations and earning your trust. We understand that buying a home is a significant milestone, and we're committed to making the process as smooth and stress-free as possible. Our team of experts will work closely with you to find the right mortgage product, tailored to your unique needs and financial situation.
Our Services
We offer a wide range of mortgage services, including pre-approvals, conventional loans, FHA loans, VA loans, USDA loans, and jumbo loans. Our team will work with you to identify the best mortgage option for your situation, ensuring that you receive the most competitive rates and terms available.
Why Choose Us?
At The Potempa Team, we pride ourselves on our exceptional customer service, fast turn times, and highly competitive rates. With over $1 billion in originated mortgages in the past year, we have the expertise and resources to help you achieve your homeownership goals. Our team is dedicated to building long-term relationships, and we're committed to being your trusted mortgage advisor for years to come.
Meet Our Team
Our team is led by Timothy Potempa, a seasoned mortgage expert with over 19 years of experience. Timothy has been featured in Top Agent Magazine and has consistently ranked among the top 100 originators nationwide. Our team is comprised of experts who share a passion for providing exceptional customer service and ensuring that our clients receive the best possible mortgage solutions.
Areas We Serve
We serve clients across the United States, with a particular focus on Arizona, California, Florida, Texas, Michigan, and Washington. Whether you're a first-time homebuyer or a seasoned homeowner, we're here to help you achieve your homeownership goals.
Quality of Service
The reviews for OneTrust Home Loans vary greatly, with some customers having a positive experience while others had a poor one. Ty K., Brian C., and Brooke McDaniel all gave the company 1-star reviews, citing issues with communication, lack of transparency, and poor customer service. On the other hand, Helmut Stepp, Jason Stoner, Cortney B., Eva Nelson, Renevie Magboo, Lisa Kirkeby, and Staff Jeanette Ziegler all gave the company 5-star reviews, praising the team for their knowledge, responsiveness, and professionalism.
Communication Issues
Several customers mentioned issues with communication, including being ignored or having difficulty getting in touch with their assigned representative. Brooke McDaniel specifically mentioned that her representative, Andrew Klein, was unresponsive and failed to provide important information in a timely manner.
Positive Experience
Despite the negative reviews, many customers had a positive experience with the Potempa team. Renevie Magboo praised the team for their professionalism, communication, and expertise, stating that they made her first home buying experience easy and seamless. Lisa Kirkeby and Staff Jeanette Ziegler also had a positive experience, citing the team's responsiveness and willingness to answer their questions.
Negative Experience
On the other hand, customers who had a poor experience mentioned issues with communication, lack of transparency, and poor customer service. Ty K. and Brian C. both mentioned that their closing dates were pushed back due to issues with the company. Brooke McDaniel and Elyssa Watson both mentioned that they had difficulty getting in touch with their assigned representative.
Conclusion
Overall, the reviews for OneTrust Home Loans are mixed, with some customers having a positive experience and others having a negative one. While some customers praised the team for their professionalism and responsiveness, others mentioned issues with communication and customer service.
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