Trust us to keep you and your loved ones safe on the road.
At Thomson's Auto Repair, Inc., we pride ourselves on being a full-service preventive maintenance and auto repair center in Grand Rapids. Our team, led by Tom Thomson, has been operating with honesty and integrity since 2004. We understand the importance of reliable transportation and the safety of our customers and their loved ones. That's why we're committed to providing top-notch service and workmanship.
Our Services
We offer a wide range of services, including brake services, oil changes, steering and suspension repairs, AC repair, computer diagnostics, tune-ups, engine and transmission repairs, and tire and alignment services. Our team of ASE Certified technicians uses the latest tools and technology to diagnose and repair even the most challenging auto problems on all makes and models of domestic and import vehicles.
Our Commitment to Excellence
At Thomson's Auto Repair, Inc., we guarantee all of our work. We're proud to be a part of the nationwide network of TechNet Professional Automotive Service shops, offering a nationwide warranty that covers you for at least 12 months or 12,000 miles, wherever you are. We're committed to giving our best not only in the work carried out but also in customer service. We provide a courtesy shuttle (pick-up and drop-off within the area) by appointment and prior arrangement.
Our Values
At Thomson's Auto Repair, Inc., we value honesty, integrity, and excellent workmanship. We believe in using quality parts and providing exceptional customer service. We understand that our customers depend on their vehicles for reliable transportation and to keep their loved ones safe. That's why we're committed to giving our best in everything we do.
Thomson's Auto Repair Review Summary
Positive Reviews
- Many reviewers praised the honesty, fair pricing, and quick turnaround time of Thomson's Auto Repair.
- Several reviewers appreciated the shop's willingness to explain the repairs and provide detailed explanations.
- Some reviewers mentioned the staff's kindness, courtesy, and helpfulness.
- Many reviewers stated they would recommend Thomson's Auto Repair to others.
Negative Reviews
- One reviewer mentioned the staff was creepy and there were drunk individuals in the parking lot and lobby.
- Another reviewer had a bad experience with the shop, stating that after paying almost $1000 for new brakes and rotors, their car still had issues.
- One reviewer reported a disappointing experience, feeling that the service was rushed and not quality-controlled.
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