Make Your Dream Home a Reality
At Fountain City Finance, we have been providing exceptional mortgage and refinancing services to the residents of East Tennessee since 1991. As a locally-owned and family-operated business, we take pride in offering personalized attention and first-class customer service to each and every one of our clients.
Our Vision
Our mission is to provide our clients with a seamless and stress-free experience when it comes to purchasing or refinancing their home. We believe in building long-term relationships with our clients, and we strive to exceed their expectations with our professionalism, expertise, and dedication to exceptional service.
Our Services
We offer a wide range of mortgage and refinancing options to suit the unique needs of our clients. Whether you're a first-time homebuyer, a seasoned homeowner, or a senior looking to tap into your home's equity, we have a loan program that's right for you.
- Conventional Loans: Our conventional loan programs offer competitive rates and flexible terms, making it easy to purchase or refinance your home.
- FHA Loans: Our FHA loan programs are designed for borrowers who need a lower down payment and more flexible credit requirements.
- VA Loans: We proudly offer VA loans to active and military veterans, with 100% financing and no down payment required.
- Rural Development Loans: Our rural development loan programs provide affordable financing options for borrowers purchasing homes in rural areas.
- New Home Buyer Loans: We offer a range of loan programs specifically designed for first-time homebuyers, with competitive rates and flexible terms.
- Reverse Mortgages: Our reverse mortgage programs allow seniors to tap into their home's equity and access cash for living expenses, debt consolidation, or other purposes.
Our Commitment to You
At Fountain City Finance, we are committed to providing our clients with the best possible experience. We believe in building trust, providing exceptional service, and delivering results that exceed our clients' expectations. Whether you're buying, refinancing, or tapping into your home's equity, we're here to help you every step of the way.
Overall Impression
The overall sentiment of these reviews is overwhelmingly positive, with most reviewers expressing their satisfaction with Fountain City Finance's services.
Positive Aspects
- Efficient and Smooth Process: Many reviewers praised the speed and ease of the loan process, with some even mentioning that it was faster than expected.
- Excellent Customer Service: The staff at Fountain City Finance were consistently praised for their professionalism, courtesy, and responsiveness.
- Knowledgeable and Helpful: Reviewers appreciated the guidance and expertise provided by the staff, which made the process less intimidating and stressful.
- Competitive Rates: Some reviewers mentioned that Fountain City Finance offered better rates than other companies.
Negative Aspects
- Communication Issues: A few reviewers experienced issues with communication, such as lost documents or unreturned calls.
- Complicated Process: One reviewer felt that the process was more complicated than expected.
Areas for Improvement
- Documentation: Improving the documentation process to prevent lost documents and reduce frustration for clients.
- Communication: Enhancing communication channels to ensure that clients receive timely updates and responses to their inquiries.
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