Business Details
50+ Years
experience
Emergency
services
Trusted Property Management in Louisville, KY
Founded in 1956, Robert Massey has established itself as a trusted leader in residential and commercial property management and real estate sales across the Greater Louisville area. Our family-owned business combines decades of industry experience with cutting-edge technology to deliver exceptional service to property owners, investors, and renters. We specialize in maximizing rental income through expert market analysis, rigorous tenant screening, and proactive maintenance, while ensuring compliance with all legal and ethical standards.Our team of seasoned professionals is committed to preserving property value and fostering long-term client relationships through transparency, accountability, and personalized solutions. With a BBB A+ rating and a legacy of innovationincluding pioneering one of the first national rental listing platformswe continue to set industry benchmarks for quality and client satisfaction.
Services
Marketing
Tenant Screening
Rent Collection
Maintenance
Accounting
Eviction Protection
Details
- Year established: 1956
Highlights and features
- 65+ years of proven expertise in Louisville's real estate market
- BBB A+ rated for ethical business practices
- Eliminate self-management stress with full-service support
- Advanced tenant screening ensures quality renters
- 24/7 emergency maintenance and online property tools
Associations and certifications
- BBB A+
What people say
Excellent maintenance response
Thorough tenant screening
Transparent financial reporting
Well-maintained properties
Knowledgeable staff
Services
Property Marketing
Our property marketing leverages advanced analytics and national exposure to maximize rental returns. We conduct detailed market analyses to set competitive rents and syndicate listings across Zillow, Trulia, and other platforms. With a 65-year local presence and proprietary tools like Appfolio, we ensure rapid tenant placement and sustained occupancy for single-family homes, apartments, and commercial properties.
Tenant Screening
We implement rigorous tenant screening processes evaluating credit history, criminal records, income verification, and rental history. Compliance with Fair Housing Laws ensures unbiased selection while securing financially responsible tenants. Our methods reduce vacancies and payment defaults, protecting owners' investments through qualified, long-term renters.
Rent Collection
Our automated rent collection system guarantees timely payments through online portals accessible 24/7. For delinquent accounts, we enforce legal protocols with partner law firms to resolve issues efficiently. Owners receive seamless ACH transfers, while tenants benefit from convenient, secure payment options that simplify financial transactions.
Maintenance Services
We provide prompt maintenance response through in-house technicians and vetted contractors, prioritizing cost-effective solutions without compromising quality. Emergency repairs are addressed immediately via 24/7 on-call services, while routine inspections preserve property condition. Transparent billing and monthly reports keep owners informed about all maintenance expenditures and property status.
Financial Accounting
Our web-based accounting system delivers real-time financial reporting with monthly cash-flow statements detailing income, expenses, and net proceeds. Owners access secure portals for historical data, tax documents, and direct deposit management. This transparent approach simplifies investment tracking while ensuring compliance with regulatory requirements through detailed, auditable records.
People
Robert Massey Jr.
President and Owner
With over 30 years in property management, Rob Massey leads Louisville's premier real estate firm. He founded RentalHouses.com, a national listing service, and holds leadership roles in multiple property management associations. His expertise in technology integration and industry best practices drives the company's innovative approach to client solutions.
Teri Hall
General Manager & Operations Director
Teri Hall oversees daily operations with 20 years of construction and management experience. A licensed real estate professional, she specializes in Jefferson County markets and client relations. Her strategic leadership has expanded company operations while maintaining a focus on exceptional service quality and organizational efficiency.
Beth Hanke
Director of Property Management
Beth Hanke manages property operations with an education background in elementary and special education. Her organizational skills and industry knowledge refine policies and improve service delivery. She trains new managers and ensures consistent application of best practices across all managed properties.
Matt Vest
Director of Maintenance
With 40+ years in construction, Matt Vest leads maintenance operations. His expertise in carpentry, plumbing, and project management ensures rapid, high-quality repairs. A former business owner, he combines technical skills with a client-focused approach to preserve property value and tenant satisfaction.
Gloria Barker
Property Manager
Gloria Barker brings 10+ years of property management experience to her role. With an associate degree in human services, she focuses on personalized tenant relations and community engagement. Her local knowledge and dedication to client needs make her a trusted advisor in Louisville's rental market.
Questions
Are you licensed property managers in Kentucky?
Yes, we operate under a licensed real estate broker as required by KY law. Our team includes licensed agents and certified professionals adhering to all state regulations for property management services.
Can I access my property statements online?
Yes, our secure Owner Portal provides 24/7 access to monthly statements, tax documents, maintenance records, and financial reports. Funds are transferred via ACH directly to your account.
How do you handle emergency maintenance requests?
We offer 24/7 emergency maintenance support through an on-call service. Routine requests are processed promptly during business hours with our dedicated maintenance team and trusted contractors.
What property types do you manage?
We manage single-family homes, condominiums, multi-family complexes, and commercial properties across Louisville and surrounding counties with tailored solutions for each property type.
How are security deposits handled?
Security deposits are held in FDIC-insured accounts specifically designated for this purpose. Deposits are managed according to Kentucky legal requirements and returned following lease termination and property inspection.
Do you allow Section 8 tenants?
While KY state law prohibits source-of-income discrimination, we advise consulting with us about specific requirements. Our screening process ensures all tenants meet our rigorous standards regardless of payment method.
