Building Networks, Building Communities
At FirstDigital, we're passionate about building networks and communities. With one of the largest private fiber networks in the Western United States, we're dedicated to providing reliable and secure connectivity solutions to businesses and communities alike. Our network reliability exceeds 99.999%, ensuring that our customers can always stay connected.
Our Mission
Our mission is to provide world-class customer service, industry-leading managed voice and data solutions, and robust fiber infrastructure management. We strive to build long-term partnerships with our customers, understanding their unique needs and delivering customized solutions that meet their specific requirements. Our "customer first" philosophy enables us to provide exceptional service, ensuring that our customers receive the highest level of support and care.
Our Services
We offer a wide range of services designed to meet the evolving needs of businesses and communities. Our solutions include:
- Fiber Infrastructure Management: We design, build, and manage robust fiber networks for multifamily, single family, and mixed-use developments.
- Cloud Communications: Our cloud-based phone solutions enable teams and customers to collaborate seamlessly, with features such as instant messaging, soft phone, presence, and outlook integration.
- Network Services: We provide a variety of network services, including SD-WAN, MPLS, VPLS, and wavelength services, ensuring reliable and secure connectivity.
- Voice and Collaboration Services: Our voice solutions include SIP trunking, IP PBX, Webex, and advanced call recording, enabling businesses to communicate effectively with their customers and teams.
Why Choose FirstDigital
At FirstDigital, we're committed to delivering exceptional customer service, with a dedicated team member assigned to each customer. Our highly trained customer service team provides prompt support with one-call resolution, ensuring that our customers receive the highest level of care. With our industry-leading managed voice and data solutions, we help businesses and communities thrive, building strong relationships and fostering growth.
Overall Experience
The majority of customers have a positive experience with First Digital, praising their reliable and fast internet speeds, great customer service, and competitive pricing. Many reviewers specifically mention the excellent customer service they received from representatives like Cresha, Heather, and others.
Customer Service
Customers are very satisfied with the customer service they received from First Digital. They mention that the representatives are helpful, nice, patient, and understanding. They also appreciate the prompt resolution of their issues and the excellent communication throughout the process.
Pricing and Contracts
Some customers have issues with the pricing and contracts offered by First Digital. A few reviewers mention being surprised by the high cancellation fees and auto-renewal clauses in their contracts. They feel that these practices are shady and unfair.
Internet Services
First Digital's internet services are generally praised for their reliability and speed. However, one reviewer mentions being misled about the type of internet service (fiber) that was available in their area.
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