Experience the Power of Proactive Communications
Mountain West Telecom is the largest independent business telecommunications company in the Rocky Mountain region. For over 75 years, the company has served thousands of regional, national, and international clients and today offers products from many tier 1 providers. Our mission is to deliver turnkey telecommunication solutions to dynamic local, national, and global companies supported by the industry's premier real-time customer support system.
Our Services
We specialize in the custom analysis, design, and implementation of complete solutions that meet current and future voice and data needs, emphasizing the highest quality ongoing service, support, and maintenance. Our services include voice communications, hosted voice-IP-PBX, managed services, networks, routing and switching, network security, system configuration and administration, help desk services, implementation support, and monitoring. We have special expertise in Voice Communication Platforms, Networking, and Security.
Our Team
Our professional staff includes certified sales consultants, sales engineers, and project managers. We have been everywhere, from retail to Wall Street, and have the expertise to handle all your telecommunications needs. Our team is dedicated to understanding your business and identifying technology that can help you achieve your goals and improve customer experience.
Our Approach
We take the time to understand your business and show you how technology can help you achieve your goals and improve customer experience. We identify technology, training, and processes to take your team to the next level. Once we have executive buy-in, we oversee the implementation process from start to finish with a focus on limiting costly system outages. We proactively monitor your voice and data infrastructure, detecting and solving issues remotely before they affect your business.
Why Choose Us?
We have served area businesses for over 75 years, offering stability and reputation. We offer custom solutions, with the ability to recommend a combination of top brands of hardware and software that fit your needs best. We have more in-house expertise, employing more specialists than our competitors, and provide direct contact with technical experts. We guarantee fast response times for businesses who depend on their phones, and our technicians are available 24x7.
Poor Service and Unmet Deadlines
Several reviewers have experienced issues with the company's installation services, citing poor communication and unmet deadlines. Some customers have reported making appointments for installation, only to have the owner fail to show up or meet the agreed-upon deadline.
Lack of Communication
Many reviewers have expressed frustration with the company's lack of communication, citing difficulties in getting in touch with the owner or receiving updates on the status of their installation. Some have reported feeling like they were left in the dark, with no clear timeline for when the installation would occur.
Unreliable Installation Service
Reviewers have also reported issues with the quality of the installation service itself, citing poorly done work, inadequate materials, and a lack of attention to detail. Some have reported having to redo work that was done incorrectly, which can be costly and time-consuming.
Unrecommended
Overall, reviewers have advised against making an appointment for installation with this company, citing poor service and unmet deadlines.
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