Business Details
13 Years
experience
Emergency
services
Your Trusted Partner for Computer Repair & IT Services
Established in 2013, IB I.T. Services has built a reputation on fostering trust and long-term relationships with clients. Our focus lies in delivering tailored IT solutions for small businesses and individuals, addressing challenges ranging from computer repair and data recovery to network setup and cybersecurity. With 15 years of experience in network administration and computer systems, we prioritize transparency, client education, and proactive data protection strategies. Our approach emphasizes clear communication, documented processes, and maintaining strict confidentiality to ensure clients feel informed and secure.By offering flexible service optionsremote access, drop-off, and onsite supportwe accommodate diverse needs while maintaining a commitment to quality and accountability. Our dedication to ethical practices and client satisfaction has earned consistent positive feedback, reflected in testimonials highlighting prompt service, technical expertise, and personalized attention.
Services
Computer Repair
Data Recovery
Network Setup
Malware Removal
Cloud Backups
Hardware Upgrades
Remote Support
Printer Configuration
System Diagnostics
Refurbished Computers
Details
- Year established: 2013
Highlights and features
- We offer 15 years of hands-on experience in network administration and computer repair.
- Our services include remote, drop-off, and onsite support for flexible solutions.
- We provide detailed documentation and transparent communication throughout projects.
- Competitive pricing with a satisfaction guarantee on all repair and installation work.
- Strict adherence to data confidentiality and ethical business practices.
What people say
Super responsive
Highly recommend
Professional
Quick resolution
Knowledgeable
Services
Computer Repair
Diagnosing and resolving hardware/software issues in desktops and laptops. Our technicians perform component replacements, operating system repairs, and performance optimization. Clients benefit from same-day turnaround for critical failures and detailed post-service documentation.
Data Recovery
Rescuing files from failed drives using specialized tools. We handle physical drive failures, accidental deletions, and corruption issues. Our process includes creating disk images to prevent further damage and recovering irreplaceable business or personal files with minimal downtime.
Network Setup
Designing and implementing wired/wireless networks for homes and businesses. Services include router configuration, UniFi device management, and security optimization. Clients receive documented network diagrams and receive training on maintaining secure connections.
Malware Removal
Eliminating viruses, spyware, and adware from infected systems. Our process includes system scanning, malicious program removal, and security patching. We provide post-cleanup education to help clients avoid future infections and maintain clean systems.
Cloud Backups
Implementing automated cloud backup solutions for Office 365 systems. We configure redundant backup strategies for OneDrive, Exchange, and SharePoint. Clients gain peace of mind knowing their critical data is protected against hardware failures and cyber threats.
People
Bill Dowd
Owner
Certified IT professional with 15 years of experience in network administration and computer repair. Specializes in small business IT solutions, data recovery, and network security. Holds an Associates degree in Computer Information Systems and maintains a client-focused approach to problem-solving.
Questions
What computer repair services do you offer?
We handle hardware/software issues, virus removal, data recovery, network setup, and system upgrades for both Windows and Mac devices.
Do you provide emergency IT support?
Yes, we offer urgent repair services with prompt response times for critical system failures and data loss situations.
How do you handle data confidentiality?
We maintain strict privacy protocols, never accessing client data unnecessarily and using encrypted channels for all sensitive information transfers.
Can you help set up home office networks?
Yes, we specialize in configuring secure home office networks including routers, printers, and remote access solutions.
Do you offer remote technical support?
Yes, we provide remote assistance for software issues, malware removal, and system optimization using secure connection tools.
What payment methods do you accept?
We accept credit card payments for all repair services and equipment purchases through secure transaction channels.
