Your Dream Home, Your Future, Our Expertise
At Carpet Factory Outlet, we are proud to be Western New York's premier flooring and carpet store, serving Buffalo, Cheektowaga, Amherst, Tonawanda, Lancaster, and surrounding areas. With over 40 years of experience, we have built a reputation for providing top-quality flooring products at factory direct prices, backed by superior customer service.
Our Mission
Our mission is to provide our customers with the highest level of service possible, ensuring complete satisfaction and building long-term relationships. We emphasize quality, integrity, and professionalism in everything we do. Our knowledgeable and trained sales staff are dedicated to assisting you in finding the perfect flooring solution for your home or business.
Our Services
We offer a wide range of flooring products, including carpet, hardwood, laminate, vinyl, luxury vinyl tile, and area rugs. Our extensive product catalog features styles and colors from top name brands, ensuring that you'll find the perfect fit for your lifestyle and budget. Our services include:
- Professional installation available within 48 hours
- Free in-home estimates
- Free financing for qualified buyers
- 500,000 square feet of carpet in-stock
- 75,000 square feet of laminate, vinyl, tile, and hardwood flooring in-stock
Why Choose Us
At Carpet Factory Outlet, we are committed to making your flooring experience a satisfying one. Our customer service and installation teams are experienced professionals who will work with you every step of the way to ensure that your project is completed to perfection. We take the time to consider each customer's unique needs and requirements, providing personalized solutions to meet your lifestyle and budget.
Contact Us
If you're looking for new carpet, remnants, area rugs, laminate flooring, vinyl flooring, or hardwood flooring in WNY, be sure to visit one of our five convenient locations or schedule a free in-home estimate today! Our friendly and knowledgeable staff looks forward to assisting you.
Outstanding Customer Service and Quality Products
Positive Experiences
The majority of customers have had exceptional experiences with Carpet Factory Outlet, praising the sales team, installation crew, and overall quality of products.
Sales Team
Many customers have praised the sales team, particularly Brent, Joe, Bruce, and Eric, for being knowledgeable, friendly, and helpful in finding the perfect products for their needs.
Installation Crew
The installation team has also received high praise for their professionalism, efficiency, and attention to detail.
Quality of Products
Customers have been extremely satisfied with the quality of the carpets and flooring they purchased, citing great value for the price.
Disappointing Experiences
A few customers have reported disappointing experiences with Carpet Factory Outlet, citing issues with installation, measurement, and customer service.
Installation Issues
Some customers have reported issues with the installation process, including incorrect measurements, gaps in quarter-round molding, and damage to personal property.
Poor Customer Service
A few customers have reported negative experiences with customer service, citing unhelpful and unfriendly representatives.
Be the first to review Carpet Factory Outlet.
Write a Review
