Escape to a Tropical Paradise in the Heart of Stillwater!
At Benchmark Auto Sales, we understand that finding the right used car can be a daunting task. That's why we've made it our mission to provide a better overall used car shopping experience for our customers in North Carolina. We believe in providing fully-serviced, safe, and reliable transportation at affordable prices and in a straightforward manner.
Our Story
We're not your typical used car dealership. We've eliminated the cyclical pitfalls of traditional buy-here, pay-here dealerships by including a limited powertrain warranty and gap waiver on every vehicle offered. We never lock you into long-term contracts, and we never allow you to be trapped by negative equity when financing through us.
Our Services
We offer a range of services designed to make the car-buying process as smooth and stress-free as possible. Our no credit check, in-house finance solutions have helped tens of thousands of North Carolina drivers get back behind the wheel. We also offer flexible payment options and a trade-in program that allows you to upgrade or change vehicles after just 13 months.
Why Choose Us?
We believe in building lasting relationships and earning repeat business while promoting upward mobility and a positive used car shopping experience. We're committed to providing a hassle-free experience, and our customer reviews speak for themselves. Our customers rave about our friendly and helpful staff, our easy online approval process, and our wide selection of fully-serviced vehicles.
Our Locations
We have four convenient locations in North Carolina, including Asheville, Morehead City, Raleigh, and Winston-Salem. Each location is staffed with friendly and knowledgeable professionals who are dedicated to helping you find the right vehicle for your needs.
Overall Experience
The overall experience at Benchmark Auto Sales is a mix of positive and negative reviews. Many customers have reported a pleasant and helpful experience with the sales team, with some even mentioning specific sales representatives who went above and beyond to ensure their satisfaction. However, some customers have reported issues with the quality of the vehicles they purchased, as well as difficulties with warranties and repairs.
Positive Experiences
Several customers have reported a seamless and efficient buying experience, with helpful sales representatives who made the process easy and stress-free. Some customers have also praised the professionalism and friendliness of the staff, as well as the wide selection of vehicles available.
Negative Experiences
On the other hand, some customers have reported issues with the quality of the vehicles they purchased, including problems with transmissions, engines, and other defects. Some customers have also reported difficulties with warranties and repairs, with some experiencing long wait times or being told to pay out-of-pocket for repairs. Additionally, some customers have reported poor communication and customer service from the dealership.
Warranty and Repair Issues
One of the major concerns raised by customers is the warranty and repair process. Some customers have reported that the dealership has not honored warranties or has demanded additional payment for repairs. This has led to frustration and mistrust among customers.
Recommendations
Based on the reviews, it seems that Benchmark Auto Sales has some work to do to address the concerns of its customers. Improving the quality of vehicles, clarifying warranty and repair processes, and providing better customer service could help to improve customer satisfaction.
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