A different level of service and systems We Actually Know Your Name
At VS Realty, we pride ourselves on being a property management company that offers a unique level of service and unparalleled systems that set us apart from the rest. With 19 years of experience in the field, we specialize in property management only, with a focus on providing excellence in customer service.
Our Services
We offer a comprehensive range of services designed to make property management easy and hassle-free. Our rental marketing services quickly and effectively advertise your property on all the most popular rental listing sites. Our team handles all maintenance requests from our tenants, ensuring that any issues are addressed promptly and efficiently. We also perform thorough inspections with date-stamped photos and explanations, providing a clear understanding of the condition of your property.
Our tenant screening process is highly effective, including background checks, criminal history checks, eviction history, credit checks, and employment verification. We also have a pet screening application and interview service in place to ensure that your property is protected. Additionally, our unique AC tracking app ensures that tenants are properly maintaining your air conditioning units, minimizing costly repairs and energy consumption.
Accounting and Rent Collection
Our accounting services provide monthly financial statements and access to an online portal. We also offer 1099 tax forms and direct deposit of rent payments. Our rent collection process ensures that tenants pay rent on time each month, with the option to pay online. We can also provide electronic or check payments, whichever suits your needs.
Enforcement and Credit Reporting
Our enforcement process handles all lease and HOA violations, ensuring that tenants comply with the terms of their lease agreements. We also report positive and negative rental payments to credit bureaus, incentivizing tenants to pay their rent on time and improve their credit ratings.
What Sets Us Apart
At VS Realty, we believe that a small-town level of service and personal attention make all the difference. Our experienced professionals know their clients by name and provide unequalled commitment to their clients' satisfaction. With a 98% owner and tenant renewal rate, we demonstrate our dedication to building long-term relationships with our clients.
Why Choose Us
By choosing VS Realty, you can rest assured that your property is in good hands. Our extensive experience, expertise, and commitment to excellence ensure that your rental property is managed efficiently and effectively. With our unique systems and processes, you can trust that your property is receiving the best possible care.
What Our Clients Say
We're proud to have satisfied clients who rave about our services. Robert Vernimo, for example, praises our excellent customer service and tools for managing his property. Shannon Page Anchor, a retired U.S. Army veteran, commends our exceptional service, stating that VS Realty is the best property management company he has ever worked with.
Get a Free Rental Analysis
If you're looking for property managers near Jacksonville, FL, we're your local experts. Contact us today to learn more about our services and how we can help you maximize your profitability.
Overview of Reviews
The reviews are mixed, with some authors expressing strong dissatisfaction with the company, while others praise its professionalism and reliability.
Negative Experiences
Unprofessionalism and Unresponsiveness
Some reviewers reported poor communication, unresponsiveness, and unprofessional behavior from the company, particularly from Geraldine. Tenants experienced delays in maintenance and lacked timely responses to their concerns. The company was accused of trying to charge for unnecessary repairs and damages not caused by the tenants.
Scams and Overcharging
One reviewer alleged that the company overcharges tenants for damages that are not their responsibility, and another reviewer claimed that the company tried to charge them for steam cleaning, which was not in the lease agreement.
Rude and Uncooperative Staff
Some reviewers reported that specific staff members, such as Geraldine, were rude, uncooperative, and unprofessional in their interactions.
Positive Experiences
Professionalism and Reliability
Many reviewers praised the company's professionalism, organization, and reliability. They reported efficient communication, timely responses, and satisfactory service from the staff, particularly from Violeta, Anya, and other team members.
Commitment to Customer Service
Reviewers appreciated the company's commitment to customer service, citing examples of staff going above and beyond to ensure their needs were met.
Trust and Satisfaction
Many reviewers indicated that they trust the company and are satisfied with its services, recommending it to others.
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