Established on Integrity, Maintained by Loyalty, Driven with Agility
At Quality Carpets, we pride ourselves on being a locally owned, well-established, family-run business that has been proudly serving the Greater Rochester area for over 50 years. We provide sale, service, and installation of the highest quality selection of flooring products and services to business, residential, and commercial customers. Our commitment to customer service, workmanship, and attention to detail has earned us a reputation as a trusted and reliable flooring contractor in Rochester.
Our Mission
Our mission is to provide our customers with an unparalleled shopping experience, offering a wide range of flooring options to meet their unique needs and preferences. We strive to build long-lasting relationships with our customers, and our dedicated team of experts is always available to offer expert advice and guidance throughout the flooring selection process.
Our Services
At Quality Carpets, we offer a comprehensive range of flooring services, including sales, installation, and maintenance. Our team of experienced professionals is dedicated to providing top-notch service, ensuring that every customer receives exceptional quality and attention to detail. Whether you're looking for carpet, hardwood, laminate, tile, or vinyl flooring, we have the expertise and resources to deliver exceptional results.
Our Products
We take pride in offering an extensive range of high-quality flooring products from leading manufacturers, including Shaw, Mohawk, Masland & Dixie Home, Bliss Magic Fresh, Phoenix Mills, Bruce, Bella Cera, Quick Step, Faus Flooring, Armstrong AlternaTM & Alterna Reserve, Mannington, Congoleum, and Karndean Floor. Our product lines are environmentally friendly, durable, safe, and easy to clean.
Why Choose Us
At Quality Carpets, we believe that our customers deserve the best. That's why we offer FREE measuring estimates, and we're happy to bring samples to your home. Our showroom is open Monday to Friday from 8:00 AM to 5:00 PM and Saturday from 8:00 AM to 3:00 PM. We also offer special appointments by request. We're conveniently located near Rochester General Hospital, making it easy for you to visit us and explore our extensive range of flooring options.
Staff and Customer Service
The reviews highlight the exceptional customer service provided by the staff, with many praising the team's friendly and professional demeanor. Kim, in particular, is mentioned as being very nice, knowledgeable, and helpful. The staff's willingness to go the extra mile to assist customers is also appreciated.
Product and Pricing
Reviewers praise the wide selection of products available at reasonable prices. The quality of the carpets is also commended, with many customers expressing satisfaction with their purchases.
Installation and Workmanship
While some reviewers praise the installation crew's professionalism and workmanship, others express disappointment with the quality of the installation and the lack of cleanup after the job.
Negative Experiences
Unfortunately, some reviewers had poor experiences with the customer service, citing rude and unprofessional behavior from certain staff members. A few reviewers also express frustration with the installation process, including late arrivals and missed appointments.
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