High quality, elegant products, sold by a knowledgeable staff.
At J.S. Excel Flooring, we take pride in being a full-service flooring installation company and retail showroom, proudly serving Rochester, NY, and surrounding areas. With over 15 years of experience in the industry, our reputation for superior craftsmanship, attention to detail, clear communication, honesty, and integrity has earned us a long list of satisfied clients.
Our Flooring Services
We offer a wide range of flooring services, including carpet, ceramic tile, hardwood flooring, laminate flooring, and vinyl flooring. Our team of experts is dedicated to providing top-notch installation services, ensuring that your new flooring exceeds your expectations. Whether you're looking for a stylish and durable carpet, the elegance of hardwood flooring, or the versatility of laminate flooring, we've got you covered.
Our Flooring Store
Our flooring store in Penfield, NY, is designed to provide an exceptional shopping experience. We cater to clients with discerning taste, offering a carefully chosen selection of unusual and fashionable hardwoods, exotics, reclaimed barn wood, laminates, an extensive tile selection, glass, stone, and carpeting. Our knowledgeable staff is dedicated to helping you find the perfect flooring solution for your home or office.
What Sets Us Apart
At J.S. Excel Flooring, we're committed to delivering exceptional service, unparalleled quality, and unbeatable value. Our experienced team of flooring experts will guide you through the entire process, from selection to installation, ensuring a seamless and stress-free experience. We're dedicated to building long-lasting relationships with our clients, and our commitment to excellence is reflected in every aspect of our business.
Get a Free Flooring Estimate!
If you're interested in hiring us for your flooring needs, complete our FREE ESTIMATE FORM, and one of our experts will contact you promptly. Alternatively, you can call us at (585) 413-0785 to schedule a consultation. We look forward to working with you!
Overall Impression
The majority of customers have had a positive experience with J.S. Excel Flooring, Inc. Many reviewers praise the company for its accommodating staff, professionalism, and competitive pricing. The installation team is described as efficient, knowledgable, and courteous.
Positive Reviews
Many customers highlight the excellent customer service, professional installation, and high-quality products offered by the company. Some reviewers mention the competitive pricing, wide selection of products, and knowledgeable staff.
Issues and Complaints
Some customers experienced difficulties with the sales process, including delays, unresponsiveness, and poor communication. One reviewer encountered problems with the return policy, finding it restrictive. Another reviewer reported a poor customer service experience and a general sense of unavailability from the owner.
Recommendation
Overall, it appears that J.S. Excel Flooring, Inc. excels in terms of professionalism, quality of products, and installation services. However, some customers may experience issues with sales and customer service.
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