YOU'RE A MEMBER, NOT A NUMBER.
At Chattanooga First Federal Credit Union, we're proud to serve the local community in Chattanooga, TN. Since 1961, we've been providing innovative banking solutions that put our members first. We're a not-for-profit financial institution owned and controlled by our members, which means we're accountable to the people who matter most - our members.
Our History
Our credit union has a rich history of serving the local community. We've been a trusted partner to Chattanooga residents for over five decades, offering a range of financial services and products tailored to our members' needs. Our goal has always been to provide exceptional customer service, competitive rates, and a personalized banking experience.
What Sets Us Apart
At Chattanooga First Federal Credit Union, we're committed to being a force for good in our community. We believe in building strong relationships with our members and treating each other with respect and kindness. We're a credit union by the people, for the people.
Services We Offer
We offer a wide range of financial services, including online banking, checking and savings accounts, debit and ATM cards, IRAs, Certificates, and more. We also have partnerships with other organizations to offer our members special deals on cell phone plans, insurance, and student loans.
Benefits of Membership
As a member of Chattanooga First Federal Credit Union, you'll enjoy a range of benefits, including low loan rates, high interest rates, and personalized service. You'll also have a voice in shaping the direction of our credit union, and be part of a community that's committed to making a positive impact in Chattanooga.
Member Testimonials
Our members are at the heart of everything we do. Here's what some of them have to say about their experiences with us:
- "As a newer member of CFFCU, I have been very happy with the level of service I have received, and I am about to work on a mortgage through them as well." - Andrew A.
- "I opened a savings account here, and I wanted it separated from my bank, because if I have spare money, I'll spend it! Terri sat with me and went over my credit with me and helped guide me on my way." - Jason W.
- "I have been a member of Chattanooga First Federal Credit Union for about five years, and it is the greatest financial institution I've ever experienced." - Erin K.
Get Involved
If you're looking for a trustworthy credit union that puts your interests first, look no further. Join Chattanooga First Federal Credit Union today and start experiencing the benefits of membership. Call us at (423) 267-7621 to learn more about joining and discover what sets us apart from other financial institutions.
Office Location
Our main office is located at 3120 Broad St, Chattanooga, TN 37408.
Service Quality and Staff
The reviews highlight the exceptional service quality and friendly staff at Chattanooga First Federal Credit Union (CFFCU). Many members have praised the credit union for its personalized approach, with staff members going the extra mile to help them achieve their financial goals. Susan, in particular, has been praised for her exceptional service and ability to resolve checking account issues.
Loan and Refinancing Experience
The reviews also highlight the credit union's excellent loan and refinancing services. Members have reported positive experiences with refinancing their homes and automobiles, with smooth processes and competitive rates. Some members have also praised the staff's guidance and counseling in navigating financial challenges.
Communication and Responsiveness
The reviews emphasize the credit union's excellent communication and responsiveness. Members appreciate being able to talk to a real person when they call, and the staff's willingness to listen and help with their questions and concerns.
Mobile Banking
One member expressed a desire for more extensive mobile banking services, but acknowledged that the credit union is working to improve its offerings.
Negative Experiences
Not all members have had a positive experience with CFFCU. One member reported a poor experience, citing unhelpful staff and a lack of responsiveness to his concerns. Another member mentioned feeling disrespected during a phone call and reported planning to contact the BBB.
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