Your Partner in Home Financing
At Abbey Credit Union, we believe that building a better financial future starts with a deep understanding of our members' needs. That's why we're committed to providing exceptional service, innovative products, and a personal touch that goes beyond just banking. As a not-for-profit financial cooperative, we're owned by our members, which means we're driven to put their interests first.
We're proud to have been serving the communities of Vandalia, Troy, and beyond for years. Our mission is simple: to help our members improve their economic well-being and quality of life by being competitive, convenient, and cutting-edge. We achieve this by offering a wide range of financial services and products that cater to our members' unique needs.
Our Services
We offer a comprehensive range of financial services and products, designed to help you achieve your financial goals. From checking and savings accounts to loans, credit cards, and more, we're dedicated to providing innovative solutions that meet the unique needs of our members.
Personal Banking
We offer a range of personal banking services, including checking and savings accounts, CD's, and money market accounts. Whether you're just starting out or building wealth over time, we have the products and expertise to help you achieve your financial goals.
Business Banking
We understand the unique needs of small businesses and entrepreneurs. That's why we offer a range of business banking services, including business checking and savings accounts, credit cards, and loans. We're committed to helping you grow and succeed.
Home Loans
Whether you're buying your first home or refinancing an existing mortgage, we're here to help. We offer a range of home loan products, including fixed-rate and adjustable-rate mortgages. Our experienced lending team is dedicated to helping you find the loan that's right for you.
Online Banking
We're committed to making banking easy and convenient. With our online banking platform, you can manage your accounts, pay bills, and transfer funds from the comfort of your own home.
Shared Branching
We're proud to be a part of the Shared Branching network, which allows you to access your accounts and conduct financial transactions at over 6,800 credit unions across the country. With Shared Branching, you can withdraw cash, deposit funds, and transfer money between accounts - all with the same level of security and service you expect from us.
Community Involvement
At Abbey Credit Union, we're committed to giving back to the communities we serve. We believe that by investing in our members and their communities, we can build stronger, more resilient communities. That's why we're dedicated to supporting local non-profits, sponsoring community events, and providing financial education resources to our members.
About Us
Abbey Credit Union is a not-for-profit financial cooperative, owned and operated by our members. We're proud to have been serving the communities of Vandalia, Troy, and beyond for years. Our experienced team is committed to providing exceptional service, innovative products, and a personal touch that goes beyond just banking.
Join Us
We invite you to join the Abbey Credit Union family and start building a better financial future today. With our range of services, products, and expertise, we're committed to helping you achieve your goals and reach new heights.
Overview
The reviews of Abbey Credit Union vary significantly in terms of their experience and satisfaction with the institution. While some reviewers have had positive experiences with the credit union's staff, services, and community involvement, others have experienced difficulties with their banking services, including issues with ATMs, limited banking services, and poor customer service.
Staff and Services
Some reviewers, such as Larrry Wells and Tara McCafferty, have had positive experiences with the credit union's staff, describing them as patient, kind, professional, and knowledgeable. Crystal Kemp also expresses her gratitude towards Eric, who helped her with a business loan. However, Krystyna Messer and Danny Marcano ShockyZulu have had negative experiences with the staff, with Messer describing Ashley, a teller, as having an attitude.
Banking Services
Reviewers have also expressed differing opinions about the credit union's banking services. Tara McCafferty praises the credit union's community involvement and support for local communities, while Danny Marcano ShockyZulu is disappointed with the limited banking services offered, including the lack of Zelle participation, BillPay options, and mobile deposit. Krystyna Messer also complains about the constant ATM breakdowns and the difficulty in cashing checks during business hours.
Customer Service
Deb Sidell has a particularly negative experience with the credit union's customer service, describing a frustrating ordeal with receiving proof of insurance and dealing with threatening letters from the credit union. Danny Marcano ShockyZulu also expresses frustration with the credit union's slow response to issues and the lack of modern banking technology.
Community Involvement
Tara McCafferty highlights the credit union's community involvement and support, describing them as an "amazing community resource" that steps up to help when needed. However, the other reviewers do not mention the credit union's community involvement.
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