Andes EyeCare Optical is a fully-equipped eyecare and optical practice located in West Knoxville, conveniently off of I-40/75 at Papermill Road. We have been serving the West Knoxville and Bearden area for over 35 years, providing quality eyewear to individuals and families in the community.
Our Commitment to Care
At Andes EyeCare Optical, we are dedicated to providing exceptional patient care and service. Our experienced optometrists, Shawn Sussmane, O.D., and Mark Marlow, L.D.O., take the time to get to know each patient, ensuring that they receive personalized attention and expert care. Our team is committed to staying up-to-date with the latest trends in eyewear, offering a wide selection of frames from renowned brands and providing access to state-of-the-art lens technology.
Our Services
We offer a comprehensive range of services, including:
- Eye exams and prescriptions for glasses and contact lenses
- Contact lens fitting and management
- Cataract and glaucoma screening
- Diabetic eye disease and macular degeneration screening
Quality Frames and Lenses
Andes EyeCare Optical features a vast selection of frames from renowned brands, including quality designer brands and affordable options. We also offer a wide range of lenses, including single-vision, progressive, and photochromic options. Our experienced opticians will work with you to find the perfect combination of frame and lens to meet your needs and preferences.
Accepted Insurance Providers
We work with a variety of insurance providers, including AARP Medicare, Aetna Medical and Vision, Blue Cross Networks, Tenncare, CoverKids, and many others. We will help with any in-network insurance filing and offer affordable options for those with out-of-network insurance or no insurance at all.
Financing Options
Andes EyeCare Optical offers financing options to make your eye care needs more manageable. We believe that everyone deserves access to quality eyewear, regardless of budget constraints. Contact us to learn more about our financing options.
Contact Us
For more information or to schedule an appointment, please call (865) 584-8551 or email us at info@andesoptical.com. Visit us at 4613 Papermill Dr., NW, Knoxville, TN 37909. We look forward to serving your eye care needs.
Overall Experience
The reviews of Andes Optical range from highly positive to extremely negative. While some reviewers had excellent experiences with the staff, including Mark, the optician, and Dr. Sussmane, others were thoroughly dissatisfied with the service they received.
Positive Reviews
Several reviewers praised Andes Optical for their exceptional customer service. They found the staff to be helpful, knowledgeable, and professional. Many reviewers appreciated the wide selection of name-brand frames, competitive pricing, and convenient location. The optician, Mark, was particularly commended for his expertise in selecting frames and his willingness to help with any questions or concerns.
Negative Reviews
However, two reviewers had extremely negative experiences. One reviewer, Cindy, suffered from undiagnosed glaucoma after a routine exam and had to undergo extensive surgery as a result. She was upset that the doctor did not take her concerns seriously and failed to recommend further examination or treatment. Another reviewer, Crystal, was turned away by the front desk staff despite having insurance coverage. She felt lied to and misinformed about the coverage and was left without care for her eyes.
Additional Comments
While some reviewers appreciated the 2-year warranty on lenses and the ability to pull information from the website, others noted that the selection of frames was limited. One reviewer felt that the shop's smaller size was a drawback, as it meant that there were fewer options to choose from.
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