Excellence in Automotive Service and Customer Satisfaction
Ox Road Exxon is a pillar of the Fairfax, VA community. Our goal is to focus on customer service, which is the foundation of our business. We employ a well-trained staff specializing in the sale and installation of passenger car, performance, and light truck or SUV tires. Custom wheels are available at Ox Road Exxon, and special wheels and rims complement any tire or customer vehicle.
Our Services
At Ox Road Exxon, we offer a wide range of automotive services to meet the needs of our customers. From routine maintenance such as oil changes and brake services to more complex repairs like transmission fluid flushes and wheel alignments, our ASE-certified mechanics are trained to accurately diagnose automotive issues the first time. We are a certified state inspection station for Virginia and perform safety inspections for Burke, VA, Fairfax, VA, Clifton, VA, and surrounding areas.
Tire Brands and Wheel Services
Our showroom offers competitively priced consumer tires from some of the industry's best tire brands, including MICHELIN, Goodyear, and Dunlop. We also offer custom wheel services, including wheel balancing and tire rotation. Our knowledgeable staff is happy to help you find the perfect tires for your vehicle, and our state-of-the-art equipment ensures that your wheels are properly installed and balanced.
Our History
Since 1973, Ox Road Exxon has serviced the automotive repair, tire, and wheel needs of those in the Fairfax, VA area. Our auto repair facility is located at 5211 Ox Rd. in Fairfax, VA, and we serve customers from Burke, VA, Fairfax, VA, Clifton, VA, and other surrounding areas. Open Monday - Friday from 8AM to 5PM and Saturday from 8AM to 2PM, we invite you to come in for a quote on an automotive repair service or schedule an appointment with us online today.
Customer Service Experiences
Reviews highlight a mixed bag of customer service experiences. On the negative side, one reviewer had a poor experience with an Asian customer service representative, describing them as "rude" and accusing them of treating clients differently based on color. On the other hand, many reviewers praised the friendly and accommodating staff, with some mentioning specific employees who provided excellent service.
Pricing and Value
Some reviewers felt that the prices were high, with one reviewer citing a $60.48 charge for an uneven tire wear diagnosis. However, others were pleased with the value they received, with one reviewer praising the service center for being "totally worth it" and another mentioning that the gas prices were competitive.
Services and Repairs
The service center provides a range of services, including tire repairs, emissions and state inspections, and oil changes. Reviewers were generally pleased with the quality of the work, with some mentioning that the staff were knowledgeable and honest about what repairs were needed. One reviewer appreciated the service center's ability to accommodate their needs on short notice.
Facility and Amenities
The service center has a convenience store with drinks and snacks, which one reviewer appreciated. However, another reviewer was disappointed that they couldn't use their Exxon Mobil app at the pump.
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