Excellence in our work, Honesty, Quality and Punctuality
At Chelmont, we have been proudly servicing El Paso vehicles for over 44 years. Our goal is satisfaction, and we strive to achieve this through excellence in our work, honesty, quality, and punctuality. Our team of certified technicians, led by Mr. Leyva, who has been in the automotive industry since 1943, is dedicated to providing the best car repair in El Paso.
Our Story
Mr. Leyva opened his own shop in May 1966, and thanks to his satisfied loyal customers, he is still in business today. With over 75 years of combined experience, our team is committed to providing expert services in brakes and suspensions, as well as Texas state inspections. We understand the importance of balance in life, and that's why we also offer financing options to our customers with no credit needed.
Our Services
At Chelmont, we offer a wide range of services to ensure your vehicle is running smoothly. From routine maintenance services like synthetic blend oil changes, tire rotations, and brake services to more complex repairs like computerized engine analysis and transmission flushes, we have got you covered. We also offerexpress services, including a free check of your vehicle's tires, fluids, and battery.
Why Choose Us?
At Chelmont, we pride ourselves on our excellence in work, honesty, quality, and punctuality. We have been serving the El Paso community for over 44 years, and we are committed to providing the best possible service to our customers. Our team of certified technicians is dedicated to ensuring that your vehicle is running smoothly and safely.
Meet Our Team
Our team is made up of certified technicians, including Cesar, our performance and electric technician; Raul, our ASE-certified service advisor and operations manager; Maricruz, our receptionist and accounting expert; Randall, our Texas state inspector; and Isauro and Gerry, our brake and exhaust technicians. Together, we are committed to providing the best possible service to our customers.
Summary of Reviews
About the Experience
The reviews provide a mixed bag of experiences at Chelmont Auto Center. Some customers had a positive experience, praising the great service, friendly staff, and quick turnaround time. On the other hand, others had a negative experience, citing rude staff, unprofessional behavior, and overpriced services.
Positive Experiences
Some reviewers had a pleasant experience at Chelmont Auto Center. They appreciated the quick service, friendly staff, and convenient location. A few reviewers mentioned that the staff went above and beyond to help them, even providing transportation to and from their hotel.
Negative Experiences
Unfortunately, some reviewers had a poor experience at Chelmont Auto Center. They reported rude and unprofessional behavior from the staff, including being criticized and dismissed. Some customers felt that the services were overpriced, and they were not informed about the cost and time required for the repairs.
Common Complaints
Some common complaints among the negative reviews included:
- Rude and unprofessional staff
- Overpriced services
- Lack of communication and transparency about the repairs
- Uncomfortable waiting area
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