A Glass Company with Clear Results
Baker Glass is a family-owned and locally operated business with a rich history in the glass industry that dates back to the mid-1800s. Our main office and warehouse have been located in El Paso, Texas, since 1962, and we have been serving the community with expert glass services for over nine decades. At Baker Glass, we take pride in our intricate knowledge of the glass industry and our ability to offer customized glass services that meet our customers' unique needs. We are dedicated to maintaining our reputation for quality and consistency, and we strive to provide our customers with a wide range of glass options that incorporate the latest technological advancements.
Services Offered
At Baker Glass, we offer a comprehensive range of glass services for residential, commercial, and automotive applications. Our services include:
Residential Services
- Window Replacement: We offer energy-efficient window replacement options that can help reduce your energy bills and enhance the look of your home.
- Custom Glass Creations: Our experienced glass technicians can create custom glass solutions for your home, including custom shower doors, tabletops, shelves, and cabinets.
- Safety Glass: We offer safety glass options that comply with all safety codes, including tempered and laminated glass.
- Shower Enclosures: We can replace outdated or damaged shower enclosures with new, modern shower doors and enclosures that add style and functionality to your bathroom.
- Window Repair: We offer expert window repair services, including repair of broken windows, foggy windows, and windows that are difficult to open or close.
Commercial Services
- New Construction & Renovations: We offer commercial glass solutions for new construction and renovation projects, including storefronts, glass walls, metal framing, and door hardware.
- Specialty Glass Replacement & Repairs: We offer a wide selection of specialty glass options for new construction, replacement, and repair, including tempered glass, laminated glass, and insulated glass.
- 24-Hour Emergency Service: We offer 24-hour emergency glass repair and replacement services for commercial customers, including repair of broken windows, doors, and other glass components.
Automotive Services
Although our automotive services are temporarily suspended, we are committed to serving our customers' automotive glass needs and plan to resume these services as soon as possible.
Why Choose Baker Glass?
At Baker Glass, we are committed to providing our customers with quality, customized glass solutions that meet their unique needs. We offer:
- Expertise: Our experienced glass technicians have the knowledge and skill necessary to provide our customers with the highest level of service.
- Variety: We offer a wide range of glass options, including custom glass, specialty glass, and energy-efficient glass.
- Customization: We offer custom glass solutions that meet our customers' unique needs, including custom shapes, sizes, and designs.
- Convenience: We offer fast, same-day counter service, and we have four convenient locations throughout El Paso.
- Satisfaction: We are committed to providing our customers with the highest level of satisfaction, and we stand behind our work with a 100% satisfaction guarantee.
Visit any of our locations for a free quote today!
Mixed Reviews of Baker Glass
Poor Customer Service
Some customers had negative experiences with Baker Glass, citing poor customer service, including unresponsive management and unmet expectations. One customer was quoted a ridiculous price and never received the service, while another was promised a repair that was never completed.
Issues with Quality and Pricing
Several customers reported issues with the quality of the work done by Baker Glass, including lousy installation, used parts, and overpricing. One customer was charged $148 for two screens and molding, which they deemed too expensive.
Positive Experiences
On the other hand, many customers had positive experiences with Baker Glass, praising their quick response times, friendly and accommodating staff, and good quality work. Some customers appreciated the affordability and speed of the service, while others were impressed with the level of knowledge and expertise of the staff.
Customized Solutions
Baker Glass seems to excel in providing customized solutions for their customers, including custom reception desk glass tops and quick repairs for large cracks in windows.
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