Business Details
50+ Years
experience
Your Trusted Partner for Carpets & Rug Solutions in Naperville
Since 1957, Russell Martin Carpet & Rugs has been a family-owned and operated business dedicated to providing exceptional carpet and rug solutions. Our legacy began with Dave Martin's hands-on experience at Russells Dry Cleaners, where he mastered fabric care and customer service. Over 65 years, we've expanded from a small storefront to a premier Naperville showroom, offering comprehensive services including installation, cleaning, and repair. Our team of IICRC-certified technicians and designers brings decades of expertise to every project, ensuring meticulous attention to detail. We prioritize quality materials, including top-tier padding and fibers, backed by a limited lifetime installation warranty.Our commitment to customer satisfaction is reflected in our personalized approach, free consultations, and transparent pricing. With second-generation owners Sam and Rebecca Martin leading the way, we continue to uphold the values of honesty, integrity, and excellence that have defined our business. Our technicians average 16 years of experience, far exceeding industry standards, ensuring unmatched service quality. We serve Naperville and surrounding areas, offering convenient financing options and a 50% discount for rug drop-off services. Every project, whether large or small, receives the same dedication to craftsmanship and client satisfaction that has earned us decades of trust.
Services
Carpet Installation
Area Rug Cleaning
Upholstery Cleaning
Rug Repair
Custom Stair Runners
In-Home Carpet Cleaning
Rug Sales
Carpet Sales
Free Design Consultation
Limited Lifetime Warranty
Details
- Year established: 1957
Highlights and features
- 65 years of combined experience with second-generation ownership
- IICRC-certified technicians averaging 16 years of industry expertise
- Free in-home design consultations with no-pressure designers
- Limited lifetime installation warranty on all carpet projects
- Convenient 50% discount for rug drop-off cleaning services
Associations and certifications
- IICRC
What people say
Exceptional service
Trust them all
Phenomenal job
Personal attention
Quality job
Services
Carpet Installation
Our professional carpet installation combines expert craftsmanship with premium materials for lasting results. We offer free design consultations, precise measurements, and include padding, old carpet removal, and furniture moving. Our certified technicians ensure proper fiber selection and installation techniques that maintain manufacturer warranties.
Area Rug Cleaning
Professional area rug cleaning utilizes hot steam extraction and specialized detergents to preserve fibers while removing deep-seated dirt. Each rug receives individual treatment at our Naperville facility with post-cleaning inspections. We offer discounted drop-off services and specialized cleaning for antique and modern rugs.
In-Home Carpet Cleaning
IICRC-certified technicians perform on-site carpet cleaning using hot steam extraction methods that meet manufacturer requirements. Our process includes spot treatment, furniture moving, and transparent pricing determined after initial consultation. Technicians explain fiber-specific care during 4-6 hour drying periods with follow-up support available.
Rug Repair
Our skilled technicians handle rug repairs including edging replacement and damage restoration for various rug types. Custom-cut rug pads ensure proper fit while maintaining structural integrity. We assess each rug individually to determine optimal repair approaches that preserve original quality and appearance.
Custom Stair Runners
Tailored stair runner installations combine safety with aesthetic appeal using premium materials and precise measurements. Our team ensures proper fit and secure installation that withstands high-traffic areas. Complimentary design consultations help select appropriate fibers that match home decor while maintaining durability.
People
Dave Martin
Founder
Established the business in 1957 after learning fabric care at Russells Dry Cleaners. Transformed the company from a dry cleaning side venture to a premier carpet service provider while maintaining core values of integrity and quality.
Rae Martin
Co-Owner
Joined Dave in 1984 to expand services to carpet sales and installation. Built lasting customer relationships through personalized service while maintaining the company's commitment to quality and community involvement.
Sam Martin
Second-Generation Owner
Continues family legacy with modern business practices while maintaining traditional quality standards. Oversees operations and client relations, ensuring seamless service delivery across all departments.
Rebecca Martin
Second-Generation Owner
Manages showroom operations and design consultations, combining technical expertise with personalized attention. Focuses on maintaining customer trust through transparent communication and quality assurance.
Chris
Carpet Technician
Experienced cleaner with specialized training in fiber-specific care techniques. Provides detailed explanations of cleaning processes and maintenance recommendations while consistently delivering high-quality results.
Questions
What carpet services do you offer?
We provide full-service carpet solutions including installation, cleaning, repair, and custom stair runners. Our services also cover upholstery cleaning and area rug maintenance with both in-home and facility-based options.
Do you offer financing options?
Yes, we provide convenient financing options for carpet installations and major projects, allowing customers to upgrade their flooring with flexible payment terms.
How should I prepare for carpet cleaning?
Remove small items and breakables from furniture tops. Our technicians will move furniture as needed, but large items like grand pianos should be relocated prior to service.
What warranty do you provide?
We offer a limited lifetime installation warranty covering workmanship issues that may arise over time with properly maintained carpet installations.
Do you serve areas outside Naperville?
Yes, we serve Naperville, Lisle, Wheaton, Aurora, and Plainfield, Illinois, providing the same quality service to all locations.
How do I schedule an appointment?
Contact our Naperville showroom to schedule services or request a free estimate. Our team will coordinate timing based on your availability and project requirements.
