Quality Flooring at an Unbeatable Price!
At Quest Flooring, we pride ourselves on providing top-notch flooring services to the residents of Schaumburg, Hoffman Estates, Roselle, Streamwood, Hanover Park, Naperville, and the entire Northwest Suburbs. With over 19 years of experience in the industry, our team has honed its expertise in delivering exceptional results that exceed our customers' expectations.
Our Story
Founded in 1998 by James Olmstead, Quest Flooring was born out of a desire to revolutionize the flooring industry by providing high-quality products and services at an affordable price. As a small business, we have always believed in treating every home like it's our own and every customer like a friend of the family. Our commitment to excellence has earned us a reputation for being one of the most reliable and trustworthy flooring companies in the region.
Our Services
Our specialty lies in pre-finished and un-finished hardwoods and laminates. What sets us apart is our meticulous attention to detail, ensuring that every installation is done to perfection. We follow manufacturer guidelines and procedures to ensure proper installation, which has allowed us to maintain a zero-claim record. We also specialize in stairs, color-matched stair treads, shoemolding, and transitions to your new floor. Whether you're looking for pre-finished hardwood flooring, engineered hardwood flooring, laminate flooring, bamboo, or strand bamboo, we've got you covered.
Our Mission
At Quest Flooring, we strive to make the purchase and installation of your new floor as seamless and stress-free as possible. We offer free and thorough inspections, followed by honest quotes tailored to your specific needs. We believe in empowering our customers with knowledge, which is why we provide samples and encourage you to compare our products with others on the market. We're committed to building trust through exceptional service, quality products, and attention to detail.
Excellent Customer Service and Work Quality
The majority of reviewers praised the exceptional customer service and work quality provided by Quest Flooring. Many reviewers highlighted the attention to detail, professionalism, and high level of craftsmanship exhibited by Jim and his team. Reviewers appreciated the prompt communication, honest quotes, and reasonable pricing.
Positive Experiences with Flooring Installation
Multiple reviewers had positive experiences with the installation of their flooring, including laminate, wood, and hardwood floors. They praised the quality of the materials, the attention to detail, and the cleanliness of the work site. Reviewers also appreciated the time taken to explain the process and provide updates throughout the project.
Standout Qualities
Several reviewers highlighted Jim's perfectionism, work ethic, and commitment to customer satisfaction. They appreciated the extra effort taken to ensure the flooring was installed to the highest standards, and the willingness to go above and beyond to meet customer needs.
Negative Experience
One reviewer had a negative experience, citing difficulties with decision-making and communication. They also mentioned that a warranty was not offered initially and was only provided when requested.
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