At Cumberland Motor Works, we're dedicated to providing top-notch auto repair services to Fayetteville and its neighboring areas since 1984. Our commitment to delivering dependable, high-quality auto repairs at affordable rates has earned us a stellar reputation. Our skilled mechanics are committed to swift, reliable service, ensuring you get back on the road promptly.
Our Mission
Our mission is to deliver dependable and affordable automotive maintenance and repair services to the Fayetteville area and its neighboring communities. We understand the value of your time and prioritize efficient communication to ensure you're informed throughout the repair process. We back all our work with a rock-solid guarantee you can rely on.
Our Services
We offer a comprehensive range of auto repair services, including foreign auto repair, 4x4 services, AC repair, alignment, Asian vehicle repair, brakes, car and truck care, domestic cars and trucks, electrical services, and electronic services. Our team of highly skilled auto maintenance and repair specialists is dedicated to providing superior service for your vehicle.
Why Choose Us
At Cumberland Motor Works, we're committed to delivering exceptional service, and our customers' satisfaction is our top priority. We strive to build long-term relationships with our clients by providing honest, reliable, and affordable auto repair services. Our state-of-the-art facility is equipped with the latest technology, and our team is continually trained to stay updated on the latest industry trends and techniques.
Community Involvement
We're proud to serve the Fayetteville community and its surrounding areas, including Fort Bragg, Hope Mills, Raeford, Vander, Parkton, St. Pauls, Aberdeen, and Southern Pines. We're committed to being active participants in our community, and we're dedicated to providing our customers with exceptional service that exceeds their expectations.
Positive Experiences
Many customers have had positive experiences with this mechanic shop. They praised the shop's honesty, fair pricing, and quality work. Some customers mentioned that the shop did not try to upsell or run unnecessary tests. Others appreciated the shop's willingness to use customer-provided parts and specific high-mileage oil. The transmission specialist, Skip, was also singled out for his kindness and care.
Issues with Customer Service
A few customers experienced poor customer service, including rudeness from the front desk employee and a lack of communication about the status of their vehicle's repairs.
Delays and Misdiagnosis
Some customers reported delays in getting their vehicles repaired, with some waiting weeks for their cars to be finished. In one case, the shop did not even start working on the vehicle for two weeks. There were also instances of misdiagnosis, where the shop failed to identify the actual problem with the vehicle.
Overcharging and Lack of Transparency
Several customers felt that the shop overcharged them or failed to provide transparent pricing. In some cases, customers researched the parts and prices themselves and found that they were being overcharged. One customer reported being charged $670 for labor when the actual cost should have been half that.
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