Dedicated to Quality, Customer Service, and Value
For over 70 years, Grimes Truck & Auto Parts has been a trusted source for quality used auto parts and premium remanufactured drivetrain components in Grand Prairie, Texas. We take pride in providing our customers with exceptional service, competitive prices, and a vast selection of parts.
Vast Inventory and Expertise
Our state-of-the-art parts locator provides you with swift access to a diverse inventory of:
- Remanufactured engines, transmissions, and transfer cases
- Foreign and domestic used auto and truck parts
We also offer a wide range of quality used auto parts through our eBay Store.
Quality You Can Trust
At Grimes Truck & Auto Parts, quality is our top priority. We partner with only the most reputable manufacturers to ensure that our parts are:
- Functionally tested and guaranteed
- Sourced from reliable suppliers
- Backed by excellent warranties
Exceptional Customer Service
Our dedicated team is committed to providing outstanding customer service. We are:
- Responsive to your inquiries and concerns
- Knowledgeable about our products and services
- Always willing to go the extra mile to meet your needs
Our Values
- Integrity: We uphold the highest ethical standards in all our business practices.
- Customer Focus: Your satisfaction is our top priority.
- Quality: We deliver exceptional parts and services.
- Value: We offer competitive prices and unmatched customer value.
Join the Grimes Difference
When you choose Grimes Truck & Auto Parts, you can expect:
- Personalized attention to your specific needs
- Expert advice on choosing the right parts
- Competitive pricing on quality products
- Prompt and reliable delivery of your parts
We are committed to building lasting relationships with our customers and providing them with the best possible experience. Choose Grimes Truck & Auto Parts for all your auto parts needs!
Mixed Experiences at Grimes Auto Parts
Poor Experience with Customer Service
One customer, Rafael C., reported a disastrous experience at Grimes Auto Parts. He was left waiting in the lobby for 30 minutes, only to be treated with vulgarity and profiling by an associate. The staff refused to address a duplicate charge issue and accused him of littering when he tried to move some cardboard boxes from his trunk.
Glowing Reviews for Specific Staff Members
On the other hand, many customers have had excellent experiences with specific staff members, particularly Roger and Cary. These employees have been praised for their expertise, helpfulness, and professionalism. They have been credited with providing accurate advice, finding hard-to-find parts, and offering competitive pricing.
Common Themes among Positive Reviews
- Excellent customer service from specific staff members
- Knowledgeable and helpful staff
- Competitive pricing and high-quality parts
- Trustworthy and reliable experience
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