Our Vision: To empower the Assemblies of God community and beyond through innovative financial services infused with faith and purpose.
Our Mission: To provide exceptional financial solutions that meet the unique needs of individuals, ministries, and businesses, while actively supporting initiatives that reflect our Christian values and make a lasting impact in the Springfield community and the world.
Who We Are
AGCU is more than just a credit union. We are a community of believers united in our commitment to financial wellness and spiritual growth. Founded in 1903, we have proudly served the Assemblies of God fellowship for over a century, offering personalized banking solutions with a compassionate and purpose-driven approach.
For Individuals
- Convenient and secure online and mobile banking options
- Personal checking and savings accounts
- Competitive loan products for mortgages, personal finance, and more
- Customized financial planning and guidance
- Secure online and mobile bill payments
For Ministries
- Specialized ministry checking and savings accounts
- Dedicated lending solutions for church operations and outreach programs
- Financial education and resources specifically tailored for ministries
- Partnerships with trusted organizations to support ministry initiatives
For Businesses
- Comprehensive business checking and savings accounts
- Customized lending solutions for growth and operations
- Access to robust online and mobile banking tools
- Specialized insurance plans for businesses of all sizes
- Dedicated business banking services tailored to your unique needs
Our Core Values
- Integrity: We uphold the highest ethical standards and transparency in all our financial transactions.
- Compassion: We treat every member with understanding and personalized care, offering support and guidance.
- Faithfulness: We remain committed to aligning our services with Christian values and supporting ministries that reflect our beliefs.
- Stewardship: We utilize our resources responsibly and contribute to initiatives that positively impact our community.
Disappointing Experiences with AGCU
AGCU customers are expressing frustration and disappointment with the bank's services. Many customers have complained about excessive fees, including "return" fees and deposit limits, which have caused inconvenience and financial loss.
Limitations and Restrictions
Some customers have faced restrictions on deposits, with one customer being told they had reached their daily deposit limit. Others have experienced difficulties with loan applications, with one customer not receiving a callback for three days.
Poor Customer Service
Multiple customers have reported poor customer service, including unhelpful staff, long wait times, and a lack of resolution to their issues. Some have felt disrespected and unvalued as customers.
Branch Closures and Inconvenience
One branch closure in Texas has caused inconvenience to customers, who must now travel 20 minutes to access banking services.
Exclusive Membership Requirements
Some customers have been told that they must be part of a specific church or know someone associated with the church to obtain an account, which has been met with surprise and disappointment.
Positive Experiences
However, some customers have had positive experiences with AGCU, praising the helpfulness and expertise of specific staff members, including Phil, Ryan Langston, April Hodges, and Jon Brown.
Efficient and Personalized Service
These customers have reported efficient and personalized service, with staff going above and beyond to meet their needs. Some have also praised the bank's loan processes, including home mortgage services.
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