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Our Story

TelComm Credit Union's beginnings date back to 1940 when a group of dedicated Southwestern Bell employees recognized the need for a financial institution specifically designed to serve their fellow colleagues. Founded as Springfield Telephone Employees Credit Union, we embraced the credit union philosophy of "people helping people" and have remained true to that mission ever since.

Over the years, TelComm has expanded its reach and membership eligibility criteria through mergers and organic growth. Today, we proudly serve over 25,000 member-owners from diverse backgrounds and professions, spanning 125 companies in the Springfield area and beyond.

What We Do

We offer a comprehensive range of financial services designed to meet your individual needs and goals. From everyday checking and savings accounts to wealth management solutions, retirement planning, and loan options - we have something for every member.

Our Services

Checking & Savings Accounts: Enjoy competitive interest rates on savings and convenient account options to meet your everyday needs.
Goal & Club Accounts: Set specific savings goals and track your progress with dedicated accounts.
Loan & Credit Options: Access flexible loan options for auto purchases, home improvements, personal needs, and more.
Investment & Retirement Solutions: Secure your financial future with personalized investment and retirement planning services.
Digital & Mobile Banking: Enjoy seamless banking experience with online banking, mobile app, and mobile deposit capabilities.

Why Choose TelComm Credit Union?

Member-Focused Approach: We prioritize your financial well-being and offer personalized guidance and support.
Competitive Rates: Enjoy competitive interest rates on savings and affordable loan options.
Convenient Locations: Access our 6 full-service branches strategically located throughout the area.
Exceptional Service: Our dedicated staff is committed to providing exceptional customer service and personalized attention.

Join TelComm Credit Union today and experience the difference made by a local financial institution that genuinely cares about its members.

Update Share

Positive: Some customers have reported positive experiences with Telcomm Credit Union, praising employee kindness and helpfulness.

Negative: Many customers have reported negative experiences with the bank's technology, customer service, and fees.

Positive and Negative Experiences with Telcomm Credit Union

The reviews for Telcomm Credit Union are mixed, with both positive and negative experiences shared by customers. The majority of the reviews are negative, with customers expressing frustration with the bank's technology, customer service, and fees.

Challenges with Mobile Banking

Many reviewers have mentioned issues with the bank's mobile banking app, including connectivity problems, difficulty with mobile deposits, and inability to login. These issues have led to frustration and headaches for many customers.

Inconsistencies in Customer Service

Some reviewers have praised specific employees for their kindness and helpfulness, while others have reported inconsistent service. A few reviewers have mentioned that employees have been on their phones or making personal calls during business hours, leading to long wait times.

Fees and Regulations

Several reviewers have complained about the bank's fees, including overdraft fees, foreign ATM fees, and fees for making payments over the phone. Some customers have also reported difficulty understanding the bank's regulations and policies.

Positive Experiences

A few reviewers have had positive experiences with Telcomm Credit Union, praising specific employees for their helpfulness and the smooth process of opening a loan.

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