Pacific Mountain Logistics, LLC is a Veteran-Owned 3PL company that specializes in Third Party Distribution, Fulfillment, Value Added Services, and a complete Freight Brokerage division. Established in 2009, our mission is to provide customer-centric solutions to companies of all sizes, from Fortune 100 corporations to small and medium-sized businesses.
Our Services
At Pacific Mountain Logistics, we understand the importance of flexibility in today's fast-paced business environment. That's why we're committed to providing flexible warehouse space, project work, shipper builds, and customized retail solutions. Our team of experts is dedicated to delivering exceptional service, with an overall accuracy rate of 99.75%. We offer a range of services, including:
- Warehouse Management
- Freight Brokerage
- E-commerce Fulfillment
- Amazon FBA Services
- High-Volume Parcel Processing
- Rush/Same-Day Order Processing
- Pick & Pack Services
- Repackaging
- Light Assembly
- Retail Compliance
- Customized Retail Solutions
What Sets Us Apart
Our culture is built on the principles of flexibility, responsiveness, and a commitment to excellence. We understand the importance of building strong relationships with our customers, which is why we take a partnership approach to doing business. Our team is dedicated to providing solutions that meet the unique needs of each customer, from volume spikes to customized logistics solutions.
Our History
Pacific Mountain Logistics was incorporated in 2009 with a mission to revolutionize the 3PL industry. In 2010, we acquired the assets of Crocker Global Logistics, Inc., increasing our ability to provide a wider range of services to our customers. Today, we operate multiple facilities across the United States, with a team of experienced professionals dedicated to delivering exceptional results.
Meet Our Team
Our leadership team is comprised of experienced professionals with a deep understanding of the logistics industry. Our CEO, B.J. Patterson, is a Professional Logistics Executive and Navy Veteran, with 25 years of experience in the field. Our President, Donna Patterson, brings a diverse background of accounting and sales experience to the table.
Poor Customer Service and Unreliable Delivery
Rude Staff
Several customers have complained about the rude behavior of the staff, particularly the Spanish lady who is responsible for checking in drivers. According to Parmjeet Singh and Runnel N., this lady is very angry and unprofessional, creating a hostile environment for customers. Victor An also mentions that she is very rude, implying that she dislikes her job.
Unreliable Delivery
The reviews also highlight issues with the delivery service. Parmjeet Singh was not picked up even after his appointment time, while Mart R. mentions that the customer service team is slow. Runnel N. specifically states that the shipping clerk tells customers to leave and come back at the appointment time, indicating a lack of flexibility with the delivery schedule.
Mixed Experiences
On the other hand, SaL Ruiz had a positive experience, describing the staff as pleasant and the facility as straightforward. However, Jeet Bains only gave 3 stars, mentioning that unloading was fast but the staff was unhelpful. Moe Elmalawani had a fast unloading experience, but commented that the staff wouldn't accept packages before the appointment time.
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