Improving outcomes, one prescription at a time.
At Vida Pharmacy, we understand that healthcare today is more complex than ever before. It's not just about dispensing and packaging medication - it's about keeping costs low, having regular deliveries, integrating technology to make life easier, and so much more. We know the long-term care industry, and we're dedicated to improving patient outcomes and easing the burdens of facilities. We care about our communities and are here to help you!
Who We Are
Vida Pharmacy is New Mexico's premier independent long-term-care pharmacy. Our team is committed to being accountable, available, and ready to raise the bar for your facility, the residents, and their families. We're your pharmacists who care!
Our Services
We offer a range of services to cater to the unique needs of long-term-care facilities. Our website highlights some of the ways we can assist:
Daily Medication Delivery
At Vida Pharmacy, we believe that residents having the medications they need when they need them is vital. We train and staff our own delivery drivers with the latest technology to ensure timely and accurate delivery.
Compliance Packaging
Medication adherence can affect quality and length of life, health outcomes, and overall healthcare costs. We offer multiple compliance packaging options to help keep residents safe, reduce medication errors, aid nursing staff in administration, and maintain regulatory compliance.
Packaging Options
We understand that every resident's needs are unique. That's why we offer a range of packaging options to suit their individual requirements:
- Single-Dose Bubble Packaging: Each medication is packaged separately to ensure easy tracking of dosage.
- Dispill Multi-Dose Blister Packaging: A great option for residents taking multiple medications, these packages organize medications by dosage date and time.
- Parata Multi-Dose Strip Packaging: An automated system that organizes medications by dosage date and time, making it easy to verify all pills are accounted for.
- Traditional Pill Bottles: For residents who don't require special packaging, we provide traditional pill bottles.
- Compliance Packaging: Customized packaging designed to aid medication adherence, reduce errors, and maintain regulatory compliance.
Frequent Deliveries
We offer frequent delivery options to ensure that medications are always available when they're needed.
System Integration
We integrate technology to simplify medication management, eliminating errors, and streamlining workflow.
Facility Consulting
Our experienced team offers facility consulting services to help you optimize your medication management systems.
Learn More
To learn more about Vida Pharmacy and our services, please visit our website or contact us today!
Issues with Phone and Pharmacy Services
Several reviewers have reported issues with the phone services and pharmacy operations at Vida Pharmacy. One reviewer mentioned that their phone stopped working and was redirected to a different number, causing frustration and inconvenience. Another reviewer had issues with missing prescriptions in mail-order packages, with the pharmacy blaming the assisted living facility and the patient's brother instead of taking responsibility.
Poor Customer Service
Multiple reviewers have reported poor customer service experiences at Vida Pharmacy. One reviewer described the managing owner, Adam Roberts, as rude and condescending, refusing to take responsibility for missing medications and blaming everyone else. Another reviewer found the pharmacy to be frustratingly difficult to access, with no signs, blacked-out windows, and a locked door, making it seem like they didn't want customers.
Positive Experience
One reviewer had a positive experience with Vida Pharmacy, praising their professionalism and care for clients' medications. They mentioned that the pharmacy asks important questions about medications and provides excellent service.
Apology and Resolution
One reviewer received an apologetic phone call from Annabell at Vida Pharmacy, who explained that a mistake had occurred with their brother's medications being placed in the "pick-up" box instead of the "delivery" box. While the reviewer appreciated the apology, they were still frustrated with the time and effort spent trying to resolve the issue.
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