Where Quality Matters & You Count
Our Story
At Highland Pharmacy, our commitment to exceptional patient care and personalized service has been unwavering for over 70 years. As a locally owned and independent retail pharmacy, we take pride in our roots in Albuquerque, NM. Our dedicated team of professionals is dedicated to providing high-quality healthcare services to our community.
Our Services
Our comprehensive range of services is designed to meet the unique needs of our patients. From traditional prescription filling to state-of-the-art compounding services, we strive to exceed your expectations. Some of our key services include:
- Pharmacy Services: We offer prescription filling, immunizations, and medication therapy management to ensure you receive the best possible care.
- Compounding: Our expertly trained pharmacists and technicians use the latest technology to create customized medications tailored to your specific needs. From hormone replacement therapy to veterinary medication, we cater to a wide range of patients.
- Durable Medical Equipment (DME): We carry a diverse selection of medical equipment, including ambulatory aids, nebulizers, and bathroom equipment, designed to improve your quality of life.
- Home Delivery: Conveniently receive your medication at home with our reliable and fast home delivery service.
Expertise
Our experienced and knowledgeable staff consists of certified pharmacists, technicians, and support staff who have dedicated themselves to their craft. With a combined total of decades of experience, our team is committed to providing exceptional patient care and unparalleled expertise in:
- Compounding: From bio-identical hormone replacement therapy to veterinary medication, our compounding services cater to a wide range of patients and conditions.
- Medication Therapy Management: Our trained pharmacists work closely with patients to ensure effective medication use and minimize unwanted side effects.
- Immunizations: We offer a comprehensive range of immunizations to protect you and your loved ones from infectious diseases.
Patient Centric Approach
At Highland Pharmacy, we believe that every patient deserves personalized care and attention. Our commitment to patient-centric care is reflected in our:
- Free Consultations: Take advantage of our complimentary consultation services to address any concerns or questions you may have.
- Customized Solutions: We work closely with patients to create tailored solutions that cater to their unique needs.
- Transparency and Clarity: Our staff is devoted to providing clear and concise information about your medications and healthcare options.
Quality and Accreditation
As a NABP-accredited pharmacy, we are committed to maintaining the highest standards of quality and excellence. For over three decades, we have proudly been certified by the USP-NF, ensuring the highest level of quality and consistency in our compounded medications. We proudly announce that we are the first and only PCAB (Pharmacy Compounding Accreditation Board) accredited pharmacy in the state of New Mexico.
Poor Customer Service Experiences
Multiple reviewers have reported poor customer service experiences at this pharmacy. They were met with rudeness, unhelpful staff, and a lack of concern for their needs. Some reviewers mentioned being hung up on, ignored, or dismissed when trying to communicate with the staff.
Prescription Delays and Errors
Some reviewers experienced delays in getting their prescriptions filled, with wait times ranging from a few days to several weeks. In one case, a reviewer received a prescription that was close to expiring, which was not disclosed to them. Another reviewer had a prescription filled incorrectly, causing an allergic reaction.
Lack of Professionalism
Reviewers have reported encountering unprofessional staff, including one reviewer who was met with a glare and eye-rolling from the front desk associate. Another reviewer was subjected to abusive remarks and insults from a staff member.
Positive Experiences
A few reviewers reported positive experiences with the pharmacy, including receiving prompt and helpful service, and having their issues resolved efficiently.
Compounding Issues
Some reviewers have reported issues with compounded prescriptions, including one reviewer who had an allergic reaction due to a compounded medication.
Staff Issues
Reviewers have reported issues with specific staff members, including one reviewer who was treated poorly by a young woman working at the front desk.
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