Business Details
7 Years
experience
Your Trusted Rancho Cucamonga Property Management Partner
Exceptional Property Management was founded in 2019 by broker Craig Chastain to address critical gaps in property management services he encountered as a landlord. Our team brings over 25 years of combined experience in property management and customer service, having successfully managed properties since 2010. As a locally owned Rancho Cucamonga-based company, we leverage intimate knowledge of the Inland Empire market to maximize property value and tenant satisfaction. Our comprehensive services include expert marketing, rigorous tenant screening, reliable rent collection, proactive maintenance management, and eviction protection. We differentiate ourselves through open communication, personalized service, and a commitment to treating client properties as our own investments.Our proven track record demonstrates our ability to deliver results through data-driven pricing strategies, professional property presentation, and efficient operational systems. We maintain transparency through regular reporting and have implemented guarantees to ensure client satisfaction, including our 30-day cancellation policy and leasing guarantee. Our team's dedication to continuous improvement and client-focused approach has earned us recognition as a trusted partner in property management.
Services
Property Marketing
Tenant Screening
Rent Collection
Maintenance Management
Eviction Protection
Accounting Services
Details
- Year established: 2019
Highlights and features
- We offer 25+ years of combined property management experience since 2010
- Our locally owned operation provides market-specific expertise in the Inland Empire
- We guarantee 24-hour response time for all client communications
- Our tenant satisfaction initiatives reduce turnover and maintenance costs
- We provide scalable support for property portfolios of any size
What people say
Super helpful
Responsive service
Great customer service
Efficient organization
Professional and timely
Services
Property Marketing
Our property marketing services combine professional photography, competitive pricing analysis, and multi-platform advertising to maximize property visibility. We create targeted marketing campaigns that attract qualified tenants through high-resolution visuals and strategic online placement across major rental platforms like Zillow and Trulia. Our dedicated leasing specialists ensure properties receive optimal exposure while maintaining regular communication with property owners throughout the marketing process.
Tenant Screening
Our comprehensive tenant screening process follows California fair housing regulations while identifying reliable tenants through detailed background checks and financial verification. We conduct thorough criminal history reviews, credit assessments, and rental history verifications to ensure tenant reliability. This rigorous screening process helps maintain property value and reduces the likelihood of late payments or evictions while protecting landlords from potential legal issues.
Rent Collection
Our rent collection service ensures timely payments through automated systems and proactive tenant management. We handle all aspects of payment processing, including late payment follow-ups and financial record-keeping. Funds are securely deposited directly into owner accounts with detailed monthly accounting statements. Our system includes online payment options for tenants while maintaining strict financial controls and comprehensive reporting for property owners.
Maintenance Management
Our maintenance management service handles all property upkeep needs through a network of trusted contractors. We coordinate inspections, schedule repairs, and manage emergency maintenance requests while maintaining strict quality control. The service includes move-in/move-out documentation, regular property checks, and cost-effective maintenance solutions. Our system ensures timely responses to tenant requests while maintaining property value and tenant satisfaction.
Eviction Protection
Our eviction protection service provides comprehensive support during tenant removal processes. We handle all legal documentation, court proceedings, and property re-rental efforts while minimizing owner stress. The service includes lease violation documentation, court representation, and post-eviction property preparation. Our proactive approach aims to prevent evictions through rigorous tenant screening while maintaining readiness to act when necessary.
People
Craig Chastain
Broker
Craig Chastain founded Exceptional Property Management in 2019 after experiencing challenges with existing property management companies. As a licensed broker with extensive rental property experience, he created the company to address industry shortcomings through improved responsiveness and personalized service. His leadership focuses on client satisfaction and operational excellence.
Sara Dexter
Property Manager
Sara Dexter brings extensive property management experience to her role as Property Manager. She oversees day-to-day operations and client relations, ensuring properties receive professional care and attention. Her expertise includes tenant relations, maintenance coordination, and compliance management for residential properties in the Inland Empire market.
Zahira Pivaral
Administrative and Accounting
Zahira Pivaral manages administrative operations and financial processes for Exceptional Property Management. Her responsibilities include financial reporting, owner statements, and maintaining the company's accounting systems. She ensures accurate and timely financial transactions while providing support for property management operations.
Questions
Are you licensed property managers in California?
Yes, we operate under a licensed California Real Estate Broker and all our property managers meet state licensing requirements.
How do you handle rent collection and payments?
We use secure online systems for tenant payments and disburse funds to owners via ACH transfers within 4 business days of receipt.
What types of properties do you manage?
We handle single-family homes, townhouses, and small apartment complexes but do not manage large apartment complexes, HOAs, or retail properties.
What guarantees do you offer clients?
We provide a 30-day cancellation policy, leasing guarantee for 10+ month leases, and commitment to respond to communications within 24 business hours.
How do you market rental properties?
Our marketing includes professional photography, competitive pricing analysis, and listings on major platforms like Zillow and Trulia through our Appfolio system.
