Your Property, Our Priority
Our Vision
Great Richmond Rentals was born out of a desire to offer Richmond-area landlords and tenants a different kind of property management experience - one driven by personalized service, attention to detail, and a deep understanding of local needs.
Who We Are
Led by experienced entrepreneur and licensed Realtor Kyle Stephenson, our team consists of passionate and skilled professionals with extensive knowledge of the local rental market. We are a dedicated group of individuals who are committed to providing:
- Responsive and personalized communication - We understand that your property is unique, so we tailor our approach to your specific needs and goals.
- Expert tenant selection and screening - We meticulously review each applicant to ensure the best possible fit for your property.
- Comprehensive property maintenance and repairs - We handle everything from routine inspections to emergency repairs, ensuring your peace of mind.
- Transparent and informative reporting - We provide regular updates and detailed reports so you can stay fully informed about your investment.
What Sets Us Apart
What sets us apart from other firms is our singular focus on property management. Unlike many agencies that juggle brokerage and property management, we are dedicated to serving landlords exclusively. This allows us to devote our full attention and resources to understanding your needs and maximizing the value of your investment.
The Great Richmond Rentals Difference
Our clients appreciate:
- Proactive communication and responsiveness - We are available to answer your questions, address concerns, and handle any issues quickly and efficiently.
- Data-driven approach to property management - We utilize advanced technology and data analytics to optimize your rental income and minimize vacancy periods.
- Strong negotiation and tenant retention skills - We successfully resolve tenant issues, minimize turnover rates, and maintain high occupancy rates.
Our Commitment
We believe in building lasting relationships with our clients and providing them with peace of mind. We are committed to:
- Transparency and open communication
- Ethical practices and responsible management
- Building strong relationships with both tenants and landlords
Get in touch today to learn how Great Richmond Rentals can help you achieve your rental property goals!
Staff and Maintenance
Many reviewers praised the office staff and maintenance team, stating that they are friendly, responsive, and efficient. Maintenance requests are addressed promptly, and staff members like Jamie Bright, Lynette Carpenter, and Sonia Walters were particularly commended for their exceptional service.
Cleanliness and Condition of Properties
Some reviewers were pleased with the cleanliness and condition of the properties, describing them as "clean, beautiful, and well-kept." However, one reviewer expressed disappointment with the state of their apartment, citing stains on the carpet that were present when they moved in.
Professionalism and Communication
Several reviewers praised the professionalism and communication of certain staff members, while others expressed frustration with the lack of follow-up on repairs and concerns. One reviewer felt that a maintenance worker made unprofessional remarks, and another was disappointed with the tone of a letter received from the rental office.
Rental Experience
Some reviewers reported positive experiences with rent changes, citing that they were understanding and did not increase during their tenure. However, one reviewer expressed frustration with being charged for repairs that were not their responsibility.
Concerns and Issues
Several reviewers expressed concerns and issues with the rental experience, including the lack of smoke alarms in one property, difficulty with repairs, and unprofessional behavior from certain staff members.
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