At Park Avenue Property Management, we understand the importance of providing exceptional service to both property owners and tenants in Central Florida. With over 45 years of combined experience in real estate and property management, we have built a reputation for being a trusted and reliable partner for investors and landlords across the region.
Our Services
As a comprehensive property management company, we offer a range of services designed to protect your investment and maximize your return on investment. Our services include:
- Property management: We handle all aspects of property management, including rent collection, maintenance, and tenant screening.
- Property leasing: We market your property and find qualified tenants to occupy your property.
- Property maintenance: We handle all maintenance and repairs to ensure your property remains in excellent condition.
- Financial reporting: We provide detailed financial reports to keep you informed about your property's performance.
- Tenant screening: We thoroughly screen potential tenants to ensure they are creditworthy and reliable.
Our Expertise
At Park Avenue Property Management, we have a deep understanding of the Central Florida real estate market. Our team of experts has extensive knowledge of the local rental market, allowing us to provide personalized service to our clients. Our experienced property managers are committed to providing exceptional service and ensuring that your property is well-maintained and performing at its best.
Communication and Transparency
At Park Avenue Property Management, we believe in transparent communication with our clients. We keep our clients informed about their property's performance through regular updates and financial reports. We also provide online access to important documents and property information, ensuring that our clients are always in the loop.
Our Commitment
Our commitment to our clients is to provide exceptional service, expert guidance, and personalized attention to detail. We strive to build long-term relationships with our clients and to deliver results that exceed their expectations. Whether you're a property owner or a tenant, we're here to help you achieve your goals and make your property management experience seamless and stress-free.
Customer Service Issues and Poor Communication
Park Avenue Property Management has received a mixed bag of reviews, with some customers praising their responsiveness and professionalism, while others have experienced difficulties with communication and customer service.
Positive Reviews
Several reviewers have raved about their positive experiences with Park Avenue Property Management. They have praised the responsive nature of the management team, specifically Ashley and Jason, who have been quick to answer questions and respond to maintenance requests. The process of renting and moving in has been described as smooth and stress-free.
Negative Reviews
However, several customers have expressed their disappointment and frustration with the company's communication and customer service. One reviewer, Layla Smith, has threatened to post pictures of the property's condition when she moved in, claiming that the property was not clean and that she was ignored by the company despite repeated attempts to contact them. Another reviewer, Sherice Small, has repeatedly expressed her frustration with the company's lack of response to her emails and phone calls, despite being a tenant who has paid their rent on time.
Despite the company's claims to have responded to her concerns, Sherice Small has described the experience as unprofessional and has threatened to post her own pictures of the property's condition. She has also accused the company of lying to their clients and of having a poor understanding of how to communicate with their tenants.
Conclusion
Overall, Park Avenue Property Management has received a mixed bag of reviews, with some customers praising their responsiveness and professionalism, while others have experienced difficulties with communication and customer service. The company would do well to address the concerns of their negative reviewers and work to improve their customer service and communication.
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