Your Partner in Global Trade: Quality, Reliability, and Efficiency
Established in 1988 in Los Angeles, California, Alpine Express has been providing custom and efficient logistics solutions to the freight industry for over two decades. Our commitment to reliability and efficiency has allowed us to become a trusted partner for businesses worldwide. We take pride in offering the same high-quality service, whether it's for a small box or a 40-FT container. Customer satisfaction has always been the key to our success.
Our Services
At Alpine Express, we offer a comprehensive range of freight services, providing our customers with a one-stop logistics solution. Our services include:
- Air Freight: We understand the time sensitivity of air cargo and work tirelessly to expedite shipments without compromising quality. Our professional teams around the globe provide a full range of air freight services, ensuring your cargo arrives on time. Our air freight services include consolidation service, IATA direct transportation service, dangerous goods commodities, air/sea duo-zone service, inland pick up via truck or rail, insurance service, and packaging service.
- Ocean Freight: Alpine Express is a FMC licensed NVOCC with full service to all corners of the globe. Our weekly departure schedules, combined with transit time options, fit every budget of your trading need. Our services include LCL (less-than container loose cargo load), FCL (full container load), roll-on/roll-off service, refrigerated container service, inland transportation to and from port, IMO dangerous goods service, letter-of-credit banking process, and packaging service.
- Special Commodities: With over twenty years of experience, Alpine Express can handle a wide array of special cargo. Our experienced staff provides consulting prior to the shipment arrangement. Whether the commodities are live animals, high value merchandise, chemical sensitive materials, fresh produce, or project shipments for trade shows, Alpine Express tailors our service to assure the safe arrival of your precious cargo.
- Procurement Consolidation: We specialize in providing value-added procurement consolidation services to facilitate your every need. Our smart logistics solutions streamline the procurement process, providing you with cost savings and improved supply chain efficiency.
- Additional Services: Our all-inclusive service also includes domestic inland transfer, custom clearance, packaging, warehousing, and distribution. We are also experienced in handling project shipments for trade shows and exhibitions to complete facility relocation.
Our Global Network
At Alpine Express, we are serious about your business. Our strong background in trading and a dependable network of agent partners allow us to commit to all areas of global trade. We have expanded our direct operation to Tokyo, Shanghai, and Northern China areas. Our Los Angeles headquarters continues to service traffic between the North American continent to the world.
Reliability and Communication Issues
Several reviewers experienced issues with the company's reliability and communication. Some were left stranded at the airport or their pickup locations, and were unable to reach the company by phone, email, or text. One reviewer was not picked up for over an hour and was left standing in the cold, while another was not picked up from their hotel despite having a confirmed reservation.
Driver Performance
While some drivers were friendly and courteous, others were late or failed to show up. One reviewer praised their driver, Scott, who went above and beyond to help them retrieve a lost item.
Customer Service
Reviewers experienced poor customer service, with some having to wait for extended periods of time on hold or receiving no response to their calls and emails. One reviewer was even left to find an alternative ride from a local worker in their personal vehicle.
Payment Issues
One reviewer experienced a double charge on their credit card and was initially told that the driver did not receive a cash payment. However, after dispute, the issue was resolved, and a refund was issued.
Positive Experiences
On the other hand, some reviewers had positive experiences with the company, praising their drivers for being friendly, courteous, and efficient. One reviewer appreciated the ease of making reservations and the organized counter at the airport.
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