A Trusted Partner for your Financial Journey
MyPoint Credit Union stands as a vibrant financial institution driven by a commitment to empower our community through personalized financial solutions and exceptional member experiences. Since our inception, we have proudly served the diverse financial needs of San Diego residents, fostering a strong sense of belonging and economic well-being.
Who We Are
MyPoint Credit Union is a member-owned financial institution, guided by the values of shared responsibility, integrity, and community involvement. Our team of dedicated professionals are committed to providing personalized financial guidance and innovative solutions to help members achieve their financial goals and navigate the complexities of the financial landscape.
Our Services
We offer a comprehensive array of products and services designed to meet your unique financial needs:
Personal Banking
- Checking and savings accounts tailored to your financial goals
- Competitive interest rates on savings and investments
- Flexible personal loan options for unforeseen expenses or desired purchases
- Secure online and mobile banking solutions for convenient account management
Business Banking
- Specialized business checking and savings accounts
- Business loan and financing solutions to fuel growth and stability
- Specialized services for commercial real estate and agricultural operations
- Dedicated team of experts to support your business success
Community Involvement
- Deeply rooted in the San Diego community, actively supporting local businesses and initiatives
- Partnerships with various organizations to facilitate financial literacy and economic empowerment
- Active participation in community events, fostering a sense of shared responsibility
Our Vision
Our vision is to empower our members to achieve financial freedom through personalized guidance, innovative solutions, and a supportive financial environment. We believe in:
- Accessibility: Providing transparent and accessible financial services to meet individual needs
- Sustainability: Promoting responsible money management and encouraging financial growth
- Community: Empowering our members through financial education and community outreach
Join MyPoint Credit Union today and discover the difference a trusted partner can make in your financial journey!
Staff and Customer Service
The bank has received rave reviews from several customers praising the helpful and professional staff. Customers have reported issues being resolved quickly and efficiently, with one customer thanking Joshua for his assistance, making their day. Another customer praised Claudia for her professional and genuinely concerned approach to resolving an issue.
Branch Services
Some customers have commended the bank's friendly and thorough service, with one customer stating that they're always "friendly and thorough." Another customer appreciated the clean and tidy office environment.
Customer Issues
However, there have been some issues reported by customers. One customer was unhappy with the credit union's handling of their account, feeling that they were left stranded after being charged inactivity fees until their account was drained and closed. Another customer was disappointed that they couldn't contact branches via telephone, citing that the phone system is designed to prevent customers from speaking with representatives.
Complaints and Criticisms
Some customers have expressed dissatisfaction with the bank's services. One customer felt that they were unfairly treated, with their loan being denied despite being a loyal customer. Another customer was unhappy with the bank's handling of a situation, feeling that they were not notified about changes to their account.
Loyalty and Longevity
On the other hand, some customers have expressed their loyalty to the bank, with one customer stating that they've been with the bank for over 35 years and have never made a mistake. Another customer appreciated the bank's birthday gift and help in getting their credit back on track.
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