Welcome Home to Exceptional Living
At RE/MAX Horizons Property Management, we pride ourselves on being a family-owned and operated business, dedicated to providing exceptional property management services in the Greater Pensacola area. With over four decades of experience, we've established a strong reputation for trust, reliability, and professionalism.
Our Mission
Our mission is to provide personalized service, unmatched industry knowledge, and a commitment to excellence. We strive to build long-term relationships with our clients, ensuring that our services exceed their expectations. Whether you're a property owner seeking reliable management or a tenant in search of your dream rental, we're here to guide you every step of the way.
Our Services
As a full-service property management company, we offer a wide range of services designed to meet the unique needs of our clients. Our services include:
- Rent Collection and Disbursement
- Lease Administration and Enforcement
- Tenant Screening and Selection
- Maintenance and Repair Coordination
- 24/7 Online Access to Statements and Invoices
- Direct Deposit and Online Payments
- Detailed Accounting and Financial Reporting
- Comprehensive Property Inspections
- Aggressive Collection Agencies for Delinquent Rent
- And Much More!
Our Team
Our team of experienced professionals is led by Matt J. Schall, MPM, Broker/Owner and Property Manager. With over 30 years of experience in real estate management, Matt has achieved the highest designation offered by the National Association of Residential Property Managers (NARPM), Certified Master Property Manager (MPM). Matt's expertise extends to his roles as National Director for NARPM, President and Charter Member of the local chapter of NARPM, and Vice Chairman of the Property Management Committee at the Pensacola Association of Realtors.
Meet the Team
Our team is comprised of dedicated professionals, each bringing their unique skills and expertise to the table. Our team includes:
- Matt J. Schall, MPM, Broker/Owner and Property Manager
- Judy A. Schall, Owner and Accounting Manager
- Karen Tracy, Assistant Manager
- Amanda McCormick, Administrative Assistant
Key Partnerships
We are proud to be affiliated with the National Association of Residential Property Managers (NARPM) and the Florida Association of Residential Property Managers (FARPM).
Awards and Recognition
We are proud to have received numerous awards and recognition for our commitment to excellence in property management.
About Us
At RE/MAX Horizons Property Management, we're not just property managers, we're partners in your investment. We take pride in our ability to adapt to the ever-changing real estate landscape, ensuring that our clients receive the highest level of service and attention to detail. Our expertise, combined with our dedication to customer service, sets us apart as a premier property management company in the Greater Pensacola area.
Overall Experience
The reviews highlight the mixed experiences of customers with REMAX Property Management. While some customers have had positive experiences, others have reported negative experiences.
Positive Aspects
Friendly and Accommodating Staff: Many reviewers praised the friendly and accommodating staff at REMAX, particularly the ladies at the front desk. They were described as nice, understanding, and genuinely helpful.
Efficient Maintenance Requests: Some reviewers mentioned that maintenance requests were handled promptly, with callbacks received the same day or the next day.
Timely Rent Payments: Some reviewers appreciated the timely and direct deposit of rent payments.
Integrity and Work Ethic: One reviewer, a former real estate agent, praised REMAX's integrity and work ethic, referring clients to them for 33 years.
Negative Aspects
Poor Communication: Two reviewers expressed frustration with the lack of communication from REMAX, stating that they don't work on behalf of the renter and are unprofessional.
Unfair Treatment: One reviewer felt discriminated against and unfairly treated, with their lease not being renewed despite being a good tenant.
Deposit Issues: Another reviewer claimed that REMAX stole their deposit without explanation, and they had to involve the BBB and military personnel to resolve the issue.
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