CUSTOMER SERVICES For All Your Mobility Needs!
At Ability Medical Supply, we are committed to providing exceptional mobility solutions to individuals with disabilities. With over 75 years of combined experience, our team of experts has honed their skills in the art of tailoring mobility solutions to meet the unique needs of each patient. Our mission is to empower individuals to live their lives to the fullest, despite any physical limitations they may face.
Our Services
At Ability Medical Supply, we offer a range of services designed to provide personalized support and solutions for patients with disabilities. Our services include:
Product Evaluations and Recommendations: Our trained professionals will work closely with each patient to understand their specific needs and recommend the most suitable products to enhance their mobility and independence.
Wheelchair Adaptations: Our team will work with patients to adapt their wheelchairs to meet their specific needs, ensuring that their mobility solutions are tailored to their unique requirements.
Equipment Repairs and Maintenance: At Ability Medical Supply, we understand that equipment maintenance is crucial to ensuring the continued use and effectiveness of our products. Our team provides expert repair and maintenance services to keep patients' equipment in top condition.
Insurance and Financing Assistance: We understand the complexities of navigating insurance and financing options. Our team is dedicated to providing guidance and support to patients, ensuring that they have access to the products and services they need.
Our Products
Ability Medical Supply offers a comprehensive range of mobility products, including:
Custom Manual Wheelchairs: Designed to provide unparalleled mobility and comfort, our custom manual wheelchairs are tailored to meet the unique needs of each patient.
Custom Power Wheelchairs: Our custom power wheelchairs are designed to provide the independence and freedom that patients need, while meeting their specific mobility requirements.
Rehab Equipment: We offer a wide variety of rehab equipment, designed to help patients regain mobility, strengthen their bodies, and improve their overall quality of life.
ALS Loan Program: At Ability Medical Supply, we understand that patients with ALS (Amyotrophic Lateral Sclerosis) may face unique challenges in accessing mobility solutions. Our ALS Loan Program is designed to provide patients with the necessary equipment and support to maintain their independence and quality of life.
Our Commitment
At Ability Medical Supply, we are committed to delivering exceptional service, high-quality products, and expert guidance to patients across the United States. Our team is dedicated to helping individuals with disabilities live their lives to the fullest, and we strive to be at the forefront of the rehabilitation industry.
Poor Customer Experience
The company has received numerous complaints about their poor service, with customers expressing frustration and disappointment with their experiences.
- Broken Wheelchairs and Lack of Repairs: Multiple customers have reported receiving broken wheelchairs that were never repaired, despite insurance approval.
- Rude and Dismissive Staff: Customers have complained about staff members being rude and dismissive, showing no compassion for their needs.
- Unusable Chairs: Wheelchairs delivered to customers have been deemed unusable due to incorrect sizing or poor design.
Communication Issues
Customers have experienced difficulties getting in touch with the company, with calls and messages going unanswered.
- No Updates or Follow-up: Customers have reported being left in the dark about the status of their orders or repairs.
- Ignored Messages: Messages left by customers have been ignored, leaving them feeling frustrated and neglected.
Location Issues
One customer reported driving to a location that was closed, only to find out that the company had moved to a different location.
Positive Experiences
On a more positive note, two customers have reported excellent experiences with the company.
- Regaining Independence: One customer's son was able to regain his independence with the help of the company's wheelchair services.
- Personalized Service: Another customer praised the company's personalized service, citing a team member who went above and beyond to ensure they received the right wheelchair for their needs.
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