Cleaning Your World, One Garment at a Time
Our Story
Tower West Cleaners is a full-service dry cleaning and laundry business with over 25 years of experience in the garment-care industry. With three locations on New York City's Upper West Side, we are committed to providing our customers with exceptional quality and reliability. Our staff of professionals understand the importance of stain-free, crisply pressed garments, and we take pride in our wide array of services that help maintain the quality and appearance of wardrobes and corporate furnishings.
Our Services
At Tower West Cleaners, we offer a variety of services designed to meet the needs of our customers. From dry cleaning business attire or formal garments to pressing home and business furnishings, we have the expertise to deliver exceptional results. Our services include:
- Expert stain removal and garment care, with all stains removed safely and completely
- Shirt Laundry: standard or hand-finished, crisp and clean, with special attention to collars, cuffs, and buttons
- Wash and Fold: neatly folded and smartly packed, with delicate detergent, so you can say goodbye to your laundry room forever!
- Wedding and Formal Wear: attention to detail, tailoring, touchup, and spot removal, cleaning, and preservation
- Tailoring, Alterations, and Repairs: simple fixes and extensive repairs customized to fit your figure
- Table and Bed Linens: delicate services for a fine, crisp, and clean finish for both heirlooms and modern fabrics alike
- Drapery, Upholstery, Household Items, and Rugs: freshen up upholstery, drapes, and cushions, with our cleaning process leaving your home bright and clean
- Suede, Leather, and Furs: restore your leather's shine and richness, suede's soft feel, and fur's moisture
- Seasonal Garment Storage: clean and store seasonal wardrobes in our climate-controlled storage facility, with pickup and delivery available
Convenience
At Tower West Cleaners, we understand the importance of convenience. That's why we offer:
- Free pickup and delivery to customers with a store account
- Same-day processing for all orders received before 10 am
- Online ordering and scheduling for easy and convenient service
- Individual and corporate accounts for easy tracking and management
Opening an Account
At Tower West Cleaners, we encourage our customers to open a personal or corporate account with us. With an account, you can enjoy reliable free pickup and delivery services directly to your door or doorman building. To open an account, please visit our website or contact us at 212-724-5370 or email us at contact@towerwestcleaners.com.
General Impression
The majority of the reviewers have expressed dissatisfaction with the dry cleaning service, citing issues with missing buttons, lost items, damaged garments, and poor customer service.
Customer Service Issues
Reviewers have complained about the front desk staff having a bad attitude, making excuses, and never apologizing for mistakes. One reviewer mentioned that the staff was unfriendly when dealing with customer inquiries, especially when it came to same-day service or lost/damaged items.
Quality of Service
Multiple reviewers reported issues with the quality of the dry cleaning service, including missing buttons that could not be replaced, shoddy garments, and damaged items. Some reviewers mentioned that their items were lost or dried cleaned despite requesting otherwise.
Positive Experiences
However, a few reviewers had a positive experience with the dry cleaning service, citing prompt pickup, same-day turnaround, and fair prices. One reviewer praised the service for owning up to their mistakes and rectifying them quickly.
Summary of Reviews
The reviews highlight issues with customer service, quality of service, and reliability. While some reviewers had a positive experience, the majority expressed dissatisfaction with the service.
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