At Klutts Property Management, we are a team of dedicated professionals who have been serving the Charlotte Metro area for almost a half-century. Our company has a rich history of providing exceptional residential property management services to homeowners and investors. Our goal is to deliver a hassle-free and profitable experience for our customers.
Our Services
As a leading property management company in Charlotte, North Carolina, we offer a comprehensive range of services to meet the unique needs of our clients. Whether you're a homeowner looking to rent out your property or an investor seeking to acquire and manage rental homes, we've got you covered. Our services include:
- Expert Marketing: Our marketing team uses a variety of methods to ensure your property gets maximum exposure to potential renters. This includes highly visible signage, 24/7 agents, automatic updates, and instant applications.
- Tenant Screening: We take pride in hand-screening all our applicants to ensure we provide affordable living to anyone in the Charlotte Metro area looking for a great place to call home.
- Lease Administration: Our experienced team handles all aspects of lease administration, from drafting leases to collecting rent and managing expenses.
- Maintenance and Repairs: We offer contractor referrals to reduce costs and ensure that your rental property is well-maintained.
- Finances and Accounting: We provide detailed financial statements and regular updates to keep you informed about your rental income and expenses.
What Sets Us Apart
At Klutts Property Management, we pride ourselves on delivering exceptional customer service and results. Here are some reasons why we stand out from the rest:
- Experience: With decades of combined experience in the real estate industry, our team has a deep understanding of the Charlotte Metro area and its market conditions.
- Staff: Our knowledgeable and professional staff is dedicated to providing outstanding service to our clients.
- Proven Methods: We employ only the most effective and proactive methods to market and manage your rental property.
Why Choose Us
At Klutts Property Management, we're committed to making your experience with us as smooth and stress-free as possible. Here are some reasons why you should choose us:
- Expertise: Our team has the knowledge and expertise to effectively market and manage your rental property.
- Customer Service: We're dedicated to providing exceptional customer service to our clients.
- Results: We're committed to delivering results that meet or exceed your expectations.
Negative Experiences
Several reviewers have shared negative experiences with the rental agency. Some of the common issues faced by these reviewers include being overcharged for services, being charged for damages that were already present in the property when they moved in, and having their deposits returned late or partially.
One reviewer, Jack Ellerbe, reported that the agency overcharged him for a service to the heating unit and failed to return his deposit in a timely manner. He also noted that the agency had high fees for cleaning the carpet and reinstallation of appliances. Another reviewer, Bryan Tari, reported that the agency failed to address the sump pump issue in the house and charged them for damages that were already present when they moved in. He also mentioned that the agency took weeks to respond to their emails and failed to answer their questions.
Another reviewer, Tammy Grant, felt robbed by the agency's policies, including being forced to pay an application fee for a property that the homeowner did not want to rent to her. She also felt that the agency was discriminatory and failed to provide a refund for her application fee.
Positive Experiences
However, some reviewers have had positive experiences with the agency. One reviewer, Paula Simeone, reported that the agency has managed her rental property for 2-3 years and has always been responsive to her concerns. She noted that the agency takes care of any issues quickly and professionally.
Another reviewer, Mohamed Alfadul, praised the agency for being professional and timely in addressing any concerns. He reported that the owners care about their tenants and are responsive to their questions.
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