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Dean TV & Appliances stands out as a trusted name in electronics repair in Austin, Texas. We boast years of experience in caring for the technological needs of homes and businesses in the region. Our team of qualified technicians are experienced in repairing a diverse array of electronic devices, ensuring a comprehensive and reliable service.
Comprehensive Expertise
From flickering screens to malfunctioning appliances, Dean TV & Appliances tackles it all. Our expertise covers:
- Televisions: Plasma, LCD, DLP, rear-projection, and direct-view tube models - all handled with utmost care and precision.
- Refrigerators: Whether it's a faulty compressor or a leaking seal, our certified technicians will diagnose and fix the problem efficiently.
- Washers and Dryers: Say goodbye to laundry nightmares! We efficiently diagnose and repair these crucial household appliances.
- Microwaves: Restore your meals to perfection with our expert microwave repair service.
- Dishwashers: Get rid of stubborn streaks and ensure perfect cleaning with our reliable dishwasher repair.
- Cooktops and Ovens: We repair all major brands and models of cooktops and ovens.
Beyond the repair
Our commitment to customer satisfaction extends beyond just fixing your electronics. We:
- Offer competitive pricing: We believe in providing transparent and affordable service.
- Prioritize timely repair: Our technicians often complete repairs in a single day, minimizing downtime.
- Provide exceptional customer service: Our friendly and helpful staff is dedicated to delivering a seamless and positive experience.
- Offer extended warranties: Your peace of mind is our priority.
Choose Dean TV & Appliances for
- Expert repairs done right the first time.
- Unparalleled customer service.
- Competitive pricing and transparent billing.
- Convenient in-home and walk-in repair options.
Unreliable and Unprofessional Service
The majority of reviewers have expressed their dissatisfaction with the service provided by Dean's TV & Appliance Repair. Common complaints include:
- Language Barrier: Technicians who only speak Vietnamese and are unable to communicate effectively with customers.
- Lack of Professionalism: Technicians who seem untrained and unprofessional, unable to diagnose problems correctly, and unwilling to take responsibility for their mistakes.
- Poor Communication: Unresponsive and unhelpful customer service, with technicians failing to show up or return calls.
Rude and Unhelpful Staff
Multiple reviewers have reported encountering rude and unhelpful staff members, including:
- Uncooperative Secretaries: Staff members who refuse to provide information or assist with inquiries.
- Unprofessional Technicians: Technicians who are evasive and uncooperative, failing to provide clear diagnoses or solutions.
Disappointing Repair Experience
Several reviewers have reported disappointing experiences with the repair services provided, including:
- Incorrect Diagnoses: Technicians who provide incorrect diagnoses, leading to unnecessary and expensive repairs.
- Unnecessary Delays: Long wait times and unnecessary delays in the repair process.
Positive Experiences
On the other hand, a few reviewers have reported positive experiences, including:
- Efficient Repair: Quick and efficient repair services, with technicians who know what they're doing.
- Good Communication: Helpful and responsive customer service, with clear communication throughout the repair process.
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