Trust us to fix it right the first time!
At K&N Service, we're a family-owned and operated business that has been dedicated to providing top-notch appliance repair services to the Greater Houston and surrounding areas for nearly 70 years. Since 1954, we've established ourselves as leaders in product knowledge, service training, and using the most state-of-the-art service equipment available. Our team of factory-authorized technicians and support personnel are committed to providing you with the highest quality of service, from start to finish.
Our History
Founded in 1954, K&N Service has been a staple in the appliance repair industry for over six decades. Our dedication to providing quality factory service has earned us a reputation as a leader in product knowledge, service training, and state-of-the-art equipment. We take pride in our family-owned and operated business, with David Martin at the helm, accompanied by his wife, Mona, and sons, Travis and Jacob, along with a team of 15 hardworking and dedicated staff.
Our Team
When you invite K&N Service into your home, you can expect nothing less than the highest quality of professionalism in the industry with very competitive pricing. Our team of factory-authorized technicians has at least 15 years of experience and is dedicated to providing you with the best possible service. We take pride in keeping our technicians and customer service staff abreast of current technology and product knowledge, ensuring that you receive the most efficient and effective service.
Our Services
We specialize in repairing a wide range of appliances from top brands, including Sub-Zero, Wolf, KitchenAid, Whirlpool, Insinkerator, Maytag, Jenn-Air, Amana, Hotpoint, Kenmore, Frigidaire, GE, Electrolux, Dacor, and Hoshizaki. Our services include warranty repairs, maintenance, and installation of appliances, as well as instruction on proper use and care of your appliances to achieve the best performance and longest life out of your equipment.
Our Commitment
At K&N Service, we're committed to establishing lasting relationships with our customers by exceeding their expectations and gaining their trust through exceptional performance by each and every member of our service team. We take pride in our work and strive to provide our customers with the best possible service, ensuring that you're completely satisfied with the service you receive.
Unprofessionalism and Poor Customer Service
The majority of reviewers expressed frustration with K&N Service Appliance Repair's unprofessionalism and poor customer service. Customers described encountering rude and defensive staff, particularly Karen, who hung up on customers, made excuses, and shifted blame. Many reviewers felt disrespected, ignored, or deceived by the company's representatives.
Repair Issues and Overpricing
Several reviewers reported issues with the company's repair services, including overpricing, incomplete or inadequate repairs, and unkept promises. In some cases, customers were charged exorbitant fees for parts and labor, only to have the problems persist. Others were left waiting for extended periods without receiving updates or resolutions.
Incompetence and Lack of Accountability
Reviewers described instances of incompetence, including technicians who failed to diagnose or fix issues, and parts being installed in the wrong appliances. In some cases, customers were left without functional appliances for extended periods, causing significant inconvenience.
Positive Experiences
A few reviewers praised the company's technicians, citing their knowledge, efficiency, and friendliness. Some customers appreciated the company's willingness to work with them to resolve issues.
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