At Sovereign Property Management LLC, our objective is simple: to provide results-oriented property management services with the highest level of excellence and professionalism. With over 20 years of experience in Delaware property management, we are dedicated to providing professional, personalized, hands-on property management services to ensure your comfort and peace of mind.
Our Services
We offer a wide range of services to cater to your property management needs. For residential properties, our services include collections, tenant screening and qualifying, expense management, and financial reporting. We also provide open book accounting, budget preparation, and capital planning. For commercial properties, we offer financial management, lease administration, and maintenance management.
Our Leadership Team
At Sovereign Property Management LLC, we believe in the importance of having a strong leadership team. Our leadership team is dedicated to providing the highest quality service and expertise in residential and commercial property management, real estate investment, and development. Paul Chantler, our President and CEO, is a founding member of the company and has over 20 years of experience in the property management industry. Paul is focused on exceeding the financial goals of our clients and investors and has a proven track record of success in acquiring properties, initiating action plans, and improving the efficiency and profitability of all assets in the portfolio.
Our Mission
At Sovereign Property Management LLC, our mission is to provide a quality lifestyle for our residents and to offer "Excellence and Professionalism" on every level. We are committed to providing a wide range of property management services to cater to your specific needs. Whether you are looking to lease an apartment home or manage a commercial property, we are here to provide you with the highest level of service and expertise.
Our Core Values
At Sovereign Property Management LLC, we believe in the importance of core values in our daily operations. Our core values include:
- Excellence: We strive for excellence in everything we do, from managing your property to providing top-notch customer service.
- Professionalism: We are committed to professionalism in all our interactions, whether with our clients, residents, or partners.
- Integrity: We believe in doing what is right, even when no one is watching.
- Teamwork: We believe that teamwork is essential in achieving our goals and providing the best possible service.
Our Property Management Services
At Sovereign Property Management LLC, we offer a wide range of property management services to cater to your specific needs. Our services include:
- Residential property management: We offer a wide range of services for residential properties, including collections, tenant screening, and expense management.
- Commercial property management: We offer a wide range of services for commercial properties, including financial management, lease administration, and maintenance management.
- Property maintenance: We offer a wide range of property maintenance services, including HVAC maintenance, plumbing, and electrical work.
Unsatisfactory Experiences
Several customers have voiced their dissatisfaction with Sovereign Property Management. Poor Customer Service is a common issue, with some reviewers reporting long waits for responses or unreturned calls. For example, Ashley mentioned waiting almost a week for a response, while Tare Ward was kept waiting at an appointment, only to be told that the property manager was too busy to show them units.
Lack of Care for Residents
Some reviewers have expressed concerns about the company's priorities, accusing them of prioritizing profits over residents' needs. Leah Nicole cited an example where boilers were left off during a cold spell, despite resident requests to turn them back on. Manjit Singh reported that the property management team took no action to address a four-day issue with the air conditioning.
Concerns with Communication and Responsiveness
Communication breakdowns were also a recurring issue. KPat, however, had a positive experience with the property management team, praising their promptness and politeness. This stand-out positive review contrasts with the numerous negative experiences shared by other reviewers.
Positive Notes
But despite the numerous complaints, KPat's glowing review highlights the importance of good customer service and effective communication in property management. For Sovereign Property Management to improve, it seems to be essential that they prioritize addressing their customers' concerns and provide timely, professional service.
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