Building a Better Tomorrow, One Property at a Time
For over 75 years, Capano Management has been a leading provider of real estate development, construction, and property management services throughout the Mid-Atlantic and Southeastern regions of the United States. Founded in 1947, our company is headquartered in Wilmington, Delaware, and is recognized as one of the largest privately held commercial real estate companies in the greater Philadelphia region.
Our Services
Our extensive portfolio includes over 6,000 multifamily residences, 3 million square feet of commercial retail and office assets, and a collection of iconic hospitality brands, including the critically acclaimed Columbus Inn, which has a rich history dating back to 1798. Our services are designed to meet the diverse needs of our clients, covering the entire lifecycle of a project, from site acquisition to entitlement, construction, and property operations.
Our Company
Capano Management is a privately held company, family-owned and operated for three generations. Our team of over 800 employees is committed to providing exceptional service and value to our clients, investors, and communities we serve. We take pride in our vertically integrated operating model, which ensures consistent business plan execution and prudent budget management.
Our Philanthropy
In addition to our commercial real estate expertise, Capano Management is committed to giving back to our local communities. Our charitable foundation, the Louis Capano Foundation, has donated over $6 million to local non-profit organizations, supporting the growth and missions of these organizations. We invite you to join us in making a positive and measurable impact on children and families in our communities.
Poor Customer Service Experiences
Reviews highlight poor customer service experiences with Capano Management, including lack of transparency, unprofessionalism, and unresponsiveness. One reviewer was denied an application despite near-perfect credit, and another was charged excessive fees without explanation. Multiple reviewers had to follow up repeatedly to get answers or action from the management team, only to be met with excuses or no response at all.
Unrealistic Expectations and Hidden Fees
Reviewers had unrealistic expectations of the application and renting process, only to be disappointed by hidden fees and unclear requirements. One reviewer was charged $310 for a "holding fee" and $25 for an application fee, only to be denied approval. Another reviewer was charged $2900 for a security deposit without explanation.
Neglect of Maintenance and Repairs
One reviewer reported a rat problem in their townhome that was ignored by Capano Management for months, despite multiple maintenance requests. The reviewer had to call and visit the office multiple times to get any response, and even then, the extermination was done poorly.
Positive Experiences with Staff
One reviewer had a positive experience with a staff member, Angie, who was patient, professional, and went above and beyond to answer questions and address concerns. Another reviewer praised the current manager and handyman, Eva and Jeff, who were attentive and worked hard to repair damage left by previous staff.
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