Helping You Towards A Better Direction
Compass Counseling Services, LLC is a leading mental health services provider in the Central Florida community. Since 2011, we have been dedicated to providing high-quality, patient-centered care to individuals, couples, families, and groups of all ages. Our team of experienced psychotherapists, psychiatrists, and medical providers work together to offer a comprehensive range of services, including counseling, group therapy, medication management, and psychological/neurological testing.
Our holistic approach focuses on addressing the unique mental health needs of each client, empowering individuals to reach their full potential. We believe that every person deserves compassion, understanding, and support on their journey towards a better direction. Our team is committed to providing ethical and effective services, strengthened by faith, encouraged by hope, and inspired by love.
Our Services
At Compass Counseling Services, we understand that every individual is unique, with their own set of challenges and concerns. That's why we offer a range of services tailored to meet the diverse needs of our clients. Our services include:
- Counseling and therapy sessions with licensed psychotherapists
- Medication management and psychiatric care with our board-certified psychiatrists
- Group therapy sessions for individuals struggling with similar issues
- Psychological and neurological testing to identify underlying conditions
- Case management and coordination with community partners to ensure comprehensive care
Our Success
Our success is rooted in the strong connections we've formed with community partners who refer clients to our services and engage in care coordination with our team. Our psychotherapists and psychiatrists are passionate about providing quality and ethical services, ensuring that our clients receive the best possible care.
We take pride in our commitment to excellence, and our clients' testimonials are a testament to the positive impact we've had on their lives. We are dedicated to continuing our mission of helping individuals navigate life's challenges and achieving a better direction.
Staff and Office Management Issues
Many reviewers expressed frustration with the office staff, citing rude behavior, unreturned phone calls, and disorganization. Some reviewers reported being left on hold for extended periods, only to be disconnected or never receive a callback. The front desk staff was criticized for their poor communication and lack of empathy.
Scheduling Issues and Long Wait Times
Several reviewers complained about scheduling issues, including long wait times, rescheduled appointments, and inconsistent communication about appointment times. One reviewer was told they would be seen at 4:45 pm, only to be rescheduled because the office was closing at 5:00 pm.
Positive Experiences with Doctors
On a more positive note, some reviewers praised individual doctors, such as Dr. Rivera and Dr. Barreto, for their kindness, knowledge, and professionalism.
Frustration with Counseling Services
A few reviewers reported negative experiences with counseling services, including a lack of empathy and concern for patients' feelings.
Prescription and Medication Issues
One reviewer reported issues with prescription errors and a lack of follow-up from the office staff, leading to financial losses and frustration.
