Transforming Lives, One Patient at a Time.
At Medical Transportation, Inc. (MTI), we're passionate about delivering exceptional services that empower our clients to provide better patient care. Our mission is to create a seamless experience for our clients, leveraging our expertise in transportation, language services, and medical care to drive better outcomes.
Our History
We've built a rich history of delivering innovative solutions to the healthcare industry. Our commitment to empathy, understanding, and compassion has enabled us to effect change and empower our clients to provide better patient care.
Our Culture
Our culture is built on the foundation of empathy, trust, and compassion. We believe in fostering a work environment that encourages collaboration, innovation, and creativity. Our diverse team is dedicated to providing exceptional services that meet the unique needs of our clients.
Our Services
We offer a comprehensive range of services designed to support the healthcare industry. Our services include:
- Transportation: Our MTiRide program offers a blended network of proprietary and rideshare networks, ensuring the right level of service at the right time.
- Language Services: Our in-house certified medical and legal interpreters provide telephonic, on-site, and virtual options in over 240 languages and ASL.
- Physical Medicine: Our brick-and-mortar, traditional, or AI-powered telerehabilitation services offer superior turnaround times, data-driven decisions, clinical oversight, and a loyal network.
- Home & Catastrophic Care: Our tailored catastrophic care solutions drive better decision-making in the claims process.
- Durable Medical Equipment: Our comprehensive DME network is infused with clinical oversight and game-changer programs like medical supply management, patient equipment & training, and generic replacement management.
- Diagnostic Imaging & EMG/NCS: Our same-day scheduling on most new referrals enables quicker identification of injuries and/or conditions to outline and begin treatment.
- Dental Services: Our nationwide, "comp-friendly" network provides work-related dental solutions coupled with an in-house dental product leader and hygienist available 24/7/365.
- Hearing Programs: Our nationwide occupational hearing conservation and treatment solutions ensure the patient's provider can choose the right products and technology.
Our Commitment
At MTI, we're committed to providing exceptional services that meet the unique needs of our clients. Our dedication to empathy, understanding, and compassion enables us to effect change and empower our clients to provide better patient care.
Problems with Customer Service
Several reviewers experienced difficulties with MTI America's customer service. They reported not being able to get in touch with representatives, being ignored, and having their calls and messages go unanswered. Some reviewers mentioned being left waiting for extended periods of time, and one reviewer even had to wait for over an hour for a driver to arrive.
Issues with Payments and Invoices
Multiple reviewers, including transportation providers and medical professionals, reported having trouble getting paid for their services. They stated that MTI America would lose or misplace invoices, and that they would have to resubmit them multiple times. Some reviewers mentioned being owed thousands of dollars and not being able to recover their losses despite numerous attempts to contact MTI America's representatives.
Unprofessional Behavior
A few reviewers reported experiencing unprofessional behavior from MTI America's employees. One reviewer mentioned a driver who turned off their ringer and didn't respond to calls, leaving the reviewer waiting for a long time. Another reviewer mentioned being treated poorly by a representative who didn't seem to care about their concerns.
Positive Experiences
On the other hand, some reviewers reported having positive experiences with MTI America. They praised the company's employees, managers, and supervisors, stating that they were helpful, responsive, and professional. A few reviewers mentioned feeling grateful to work with MTI America and appreciated the company's generous employee benefits and support for their well-being.
Mixed Reviews on Company Performance
Overall, the reviews paint a mixed picture of MTI America's performance. While some reviewers had positive experiences, others reported difficulties with customer service, payments, and unprofessional behavior. This inconsistency may suggest that MTI America needs to improve its internal processes and employee training to ensure a more consistent customer experience.
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